Credit Specialist

  • MiTek Industries
  • Chesterfield, MO, USA
  • Jan 03, 2018
Customer Service

Job Description

POSITION SUMMARY

The Credit Specialist will report to the Credit Manager. They will be responsible for assisting the credit, collection, and cash application functions. Notify customers of delinquent accounts by telephone, e-mail, and with internal sources. Identify delinquent accounts and possible bad debt write-offs. Assist with Cash Application and Deductions Management.

Qualifications

Required Skills:

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Ability to build relationships with both internal and external customers.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Notify customers of delinquent accounts by telephone and e-mail.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on open accounts, short payments, and deductions.
  • Confer with customers to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Identify overdue accounts and prioritize for collection.
  • Answer customer questions regarding problems with their accounts.
  • Record information about the financial status of customers and the status of collection efforts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of inactive customers.
  • Negotiate credit extensions when necessary.
  • Assist applying payments to customer accounts and reconcile daily cash deposits.
  • Attendance during regular work hours and overtime as required.
Required Experience:

SKILLS AND ABILITIES

Education: Bachelor's Degree (four year college or technical school) Preferred, Field of Study: Business Administration or Accounting Preferred.

Experience: Two plus years of experience in Commercial Credit and Collections Preferred. Cash Application experience a plus. Deduction or chargeback resolution experience a plus.

Computer Skills: MS Office including Word, Excel, and Outlook; ERP System experience and familiarity with Accounts Receivable Specific Automated Software is strongly desired. Usage of CRM system a plus.

Certifications and Licenses: National Association of Credit Management (NACM) Certification a plus.

Other Requirements: Ability to interact professionally with others; including co-workers, vendors, and customers.

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