Learning Resource Specialist B - Library Assistant

  • Community College of Philadelphia
  • Philadelphia, PA, USA
  • Feb 01, 2018
Customer Service

Job Description

Community College of Philadelphia

Community College of Philadelphia is dedicated to promoting a work environment which attracts and retains talented and diverse faculty and staff, and which challenges each of us to achieve at the highest level while contributing to the mission of the College. We value and support a culturally diverse and intellectually dynamic community to prepare our students for global citizenship. Join us as we transition from our first 50 years into the next and build upon a legacy that will impact the city of Philadelphia and beyond.

Community College of Philadelphia is seeking to fill a Learning Resource Specialist B - Library Assistant position. Learning Resources Specialist B - Library Assistant provides outstanding customer service to students, faculty, staff and other patrons in the College's library. The Learning Resources Specialist performs a variety of clerical and technical duties as appropriate to support the diverse operations and specialized procedures of the library.

For a complete position description, and to apply online, please visit our career site at jobs.ccp.edu, or click the “Apply” button.

Community College of Philadelphia recognizes that our employees are important and vital to our success. We offer a high-quality, comprehensive program of benefits, which represents an important component of total compensation.

Our benefits include:

  • 100% College-paid medical, dental and prescription drug for employee and all of their eligible family members
  • College-paid life and disability insurance
  • College closes for Winter Break the week between Christmas and New Years and for a week in March for Spring Break
  • Tuition remission (for classes at the College)
  • Forgivable tuition loan (for classes at any accredited academic institution)
  • 403(b) retirement plan with 10% College contribution
  • Healthcare and Dependent Care flexible spending accounts
  • College operates on a 4-day work week during the summer months
  • Paid vacation plus holiday and personal time off

Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


Minimum Qualifications

• High school graduate, or GED, is required.

• Minimum of one (1) year experience in a direct-contact customer service environment required.

• Minimum of one (1) year of previous work experience in a library environment required.

• Familiarity with ILS and understanding the relationship between internal ILS views and the OPAC is required.

• Strong attention to detail is required.

• Demonstrated proficiency using MS Word and Excel, ILS, and Outlook required.

• Strong customer service skills to understand and address the needs and concerns of customers is required.

• Demonstrated ability to work effectively independently and as a member of a team is required.

• Ability to use judgment to determine when to refer problems to direct supervisor required.

• Ability to stand for prolonged periods of time required.

• Ability to reach to upper level shelves using a stool and bend to lower level shelves when retrieving or reshelving books required.

• An understanding of, and sensitivity to, the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college staff and students required.

• Ability to work extended hours, when needed, is required.

Preferred Qualifications

• Associate's degree preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.

• Minimum of one (1) year of previous work experience in a library environment preferably in an automated public or college library environment.

• Prior serials experience is preferred.