This position is responsible for all maintenance and custodial activities in team building(s) (approximately 1 M gross square feet) and serves as the customer’s single point of contact for the daily tactical facilities related work. This position focuses on the direct delivery of continuous cleaning and preventive maintenance in assigned building(s), directly supervising the maintenance and custodial personnel (including a custodial or facilities supervisor) for assigned building(s). Responsible for customer service and other facilities management support functions. Meets regularly with primary building contacts and is responsible for insuring ensuring that FM is meeting or exceeding customer expectations. Ensure environmental sustainability initiatives are integrated into all facilities operations. Reports to District Associate Director.
BA or BS degree
Minimum eight years of experience in a facilities management organization, including direct customer support.
Two years of management experience leading or supervising building maintenance and/or custodial work teams.
Knowledge, Skills and Abilities:
Knowledge of preventative maintenance principles and practices; custodial team-cleaning based operations; principles and practices used in large scale facilities maintenance and repair operations; automated maintenance planning and scheduling systems.
Knowledge of large scale building systems including electrical, plumbing, HVAC, building automation systems, fire alarms, machinery and custodial principles and practices. (Prior work as a maintenance mechanic or building operations trade work is a plus).
Ability to manage through subordinate supervisors; lead and give direction in a unionized setting; communicate effectively within a diverse customer and human resource base; manage conflict; team building.
Ability to negotiate with customers and internal/external service delivery partners.
Ability to lead, manage and direct the activities of other toward the accomplishment of goals and objectives.
Oral and written communication skills, analytical/problem solving and conflict resolution skills.
Ability to utilize CMMS (currently COMPASS) and other job related software tools and transition to upcoming IWMS (Tririga).
Ability to apply technology-based tools to collect, interpret and analyze critical management information.
Knowledge of Microsoft office suite including Word, Excel and PowerPoint.
Ability to foster a cohesive, collaborative and independent team environment that can make decisions in an effective and efficient manner.
Excellent problem solving skills and the ability to work toward smart solutions.
Demonstrated ability to motivate employees and build effective teams.