Product Support Representative II

  • Alban CAT
  • 5749 Governors Pond Cir, Alexandria, VA 22310, USA
  • Feb 09, 2018
Customer Service

Job Description

Alban CAT

ID: 2018-1796
Job Locations: US-VA-Manassas | US-VA-Sterling
# of Openings: 1
Category: Sales
Shift: 8:00am - 5:00pm or as dictated by daily job activities


Alban CAT, the Caterpillar dealer for the mid-Atlantic Region is accepting applications for a Product Support Representative II for our Washington DC/Northern VA territory.


The Product Support Representative II is responsible for improving the business success of our customers through direct face to face contact, increasing parts and service sales.

Travels through assigned territory to call on regular customers to solicit orders. Provides input and implements marketing strategies to generate service and parts business within assigned territory. Quotes prices and credit terms and prepare sales contracts. Builds and maintains customer relationships, investigating and resolving customer problems in a timely manner. Collects customer equipment lists, maintains undercarriage inspections and inputs call detail using Sales Link. Attends trade shows, customer and Company sponsored events and performs various other duties as assigned.


A minimum of three years of sales experience preferred. Must have experience servicing heavy equipment, strong mechanical aptitude and experience interacting directly with customers to resolve issues. Must be a strong communicator with excellent customer service skills and be able to approach the sales process creatively and in a professional manner. Must be proficient with MS Office. Must have a valid driver's license, good driving record and be willing to travel and work flexible hours as needed.


Medical, Dental, Vision and 401(k)

Employment Authorized

Alban CAT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation and gender identity. If you need reasonable accommodation for any part of the application and hiring process, please notify Alban CAT by calling 410.686.7777 and asking for the Human Resources Department. Alban CAT is a federal contractor. Alban CAT is a drug free workplace.