Customer Service Representative - Ontario, CA

  • Halls Culligan Water
  • Ontario, CA, USA
  • Feb 09, 2018
General Business

Job Description


Halls Culligan Water

Job ID 2018-1635
# of Openings 1
Job Locations US-CA-Ontario
Posted Date 2/7/2018
Category Customer Service/Support
Region CRH California Water, Inc.


Overview

Culligan of Ontario

Customer Service Representative - Billing and Payroll

Culligan of Ontario is seeking the perfect candidate to join our office support team. We have a dynamic team and are looking for another member who will represent our brand and create lifetime customers.

This is the perfect career for someone who has worked in a customer focused, administrative role in the service industry. The right person will be a whiz in Excel, have experience processing payroll and commissions, and have experience dealing with field sales staff in a service oriented industry. If you have Excel and payroll experience, and you pride yourself on being solutions oriented and customer focused, this is the career for you!

Our Customer Service Representatives work a set schedule of Monday-Friday 8 am - 5 pm and have the opportunity to earn commission pay! We also offer a full benefit package AND the use of one Culligan Water Treatment product in your home!



Responsibilities

  • Answer questions and resolve any product or service related matters for customers in the office as well as over the telephone; follow up with customers to ensure optimal satisfaction
  • Dispatch route drivers and service technicians as needed to assist customers with product delivery, equipment installation or repair; work closely with our warehouse team, route drivers, and field technicians to achieve optimal customer satisfaction
  • Coordinating and managing special projects
  • Billing and account maintenance
  • Account Collections
  • Creating and maintaining files and reports
  • Processing accounts payable vendor invoices for payment at corporate office
  • Cash and bank deposit maintenance
  • Office supply and inventory management including tracking inventory levels, placing routine and special orders with vendors and resolving discrepancies


Qualifications

  • Customer Service & multiline telephone experience (service industry experience preferred)
  • Payroll processing experience (preferably dealing with commissions)
  • Advanced Microsoft Excel and Word skills
  • Account collections experience
  • Office supply and inventory management, including tracking inventory levels, placing routine and special orders with vendors, and resolving any related discrepancies
  • Strong work ethic (honesty and integrity are key for this position and to our organization)
  • Excellent written and verbal communication skills including helpfulness and patience in dealing with fellow employees, external customers, and vendors
  • Outstanding organizational and problem solving skills with the ability to prioritize tasks in a fast paced, fun working environment

Ready to apply? Email your resume directly to our hiring manager Steve Fautt at sfautt@hallswater.com or apply through our career center at https://careers-hallswater.icims.com

**Please note: Applicants with advanced Excel, payroll, and Customer Service will be given special consideration

Candidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.O.T. physical, as applicable

Benefits: Our company always offers opportunity for advancement, competitive pay, and comprehensive benefits including Health, Dental, Vision Insurance, Company Paid Life + the option for additional supplemental life insurance, Disability, Critical Illness, and Accident supplemental plans, Flexible Spending Accounts, 401(k) with generous company match and Paid Time Off.

Hall's Culligan is proud to be an Equal Opportunity Affirmative Action Employer and encourages minorities, females, veterans and those with disabilities to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. We will consider qualified candidates with criminal histories in a manner consistent with applicable law. Hall's Culligan does not accept unsolicited resumes from staffing agencies, search firms or any third parties.

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