The position is responsible for maintaining oversight and providing direction to the US operational team. Departments include: Order Entry, Pre-order, Technical Support, Mockups, Operational support (Project managers and customer service). The incumbent is responsible for co-developing and implementing policies, standards and operational procedures. He/She is required to champion and deploy business and process improvement methodologies and tool sets across the department.
Additional responsibilities include managing escalations with customer service.
Reporting to this position: Operational managers, Pre-order, Order Entry manager, Mockup project manager.