Director, Business Advising Program

  • Pacific Community Ventures
  • San Francisco, CA, USA
  • Feb 13, 2018
Full time General Management Non-profit-Social Services Business Development

Job Description

Do you believe in the power of small businesses to strengthen communities and create good local jobs? Do you thrive on developing new business partnerships that will make the world a better place? Then you just might be the person PCV is seeking!

The Director of PCV’s program is a newly-created position charged with leading and growing our unique and innovative small business mentoring platform. has been growing by 20%–40% annually for three years, and is now serving almost 400 small business owners across the country each year with a network of over 1,000 volunteer advisors. The growth has largely been driven by partnerships with other community lenders, economic development agencies, and corporations like PayPal, eBay, and Google.

The Director will lead our team, manage existing partnerships, work closely with the President and CEO to develop new revenue-generating partnerships, and continuously improve the model, enabling us to serve thousands of small business owners across the country.

Who We Are

Pacific Community Ventures is a nonprofit social enterprise and community development financial institution (CDFI) with a 20-year track record of empowering small businesses, mission investors, and policymakers to create good quality jobs for working people and build an economy that works for everyone. Our programs strengthen small businesses and strengthen communities.

PCV’s is an award-winning national small business mentoring platform that connects entrepreneurs with pro-bono advisors. We target diverse entrepreneurs working in economically underserved communities and pair them with volunteer business advisors from major banks, consulting firms, and Fortune 500 companies who provide free tailored, confidential assistance to help people meet small business challenges and seize new opportunities. Over the past decade we’ve helped thousands of small businesses thrive, grow, and create tens of thousands of good local jobs. is supported by revenue-generating partnerships with organizations like Google, Capital One, PayPal, Opportunity Fund, and eBay, enabling us to reach more small business owners and advisors than we could ever do on our own. combines technology with personal interaction. Leveraging our advanced matching algorithm and cloud-based platform lets us work with thousands of people cost effectively. Personal connections drive repeat engagement and high levels of satisfaction, generating commitment and loyalty. Small businesses working with increase their annual revenue by 20% on average, and add jobs at ten times the national rate.

Specific Responsibilities

  • Cultivate and manage partnerships, including:
    • Tracking progress and delivering on partnership goals
    • Collaborating with Marketing on communication to attract and retain small businesses and volunteer advisors
    • Collaborating with PCV InSight to capture and report on impact metrics
    • Managing partner relationships to ensure satisfaction and repeat engagements
  • Conducting business development to secure new paid partnerships, including:
    • Recommending product options and pricing to meet partner needs
    • Developing pitch decks and presenting to prospective partners
    • Collaborating with Marketing on communication and lead generation strategies to attract new fee-for-service clients
    • Capturing learnings from past engagements to inform “who and what we sell”
    • Representing the organization at local events
  • Manage the team
    • Develop clear responsibilities for manager and associate, and help them develop in their careers
    • Create people strategy to efficiently serve small businesses and advisors as we scale.
  • Oversee and continually improve the model, including:
    • Recruitment and delivery model and metrics for both small business owners and volunteer advisors
    • Developing strategies for reaching and better serving the needs of minority-led small businesses and other underserved entrepreneurs
    • Testing new approaches to foster positive outcomes among small business owners, including ways a good jobs focus can drive better financial results for business owners
    • Financial modeling and projections
    • Marketing strategies and metrics, in collaboration with Director of Marketing and Communications
    • Impact tracking technology, methodology, and execution, in collaboration with PCV InSight team
    • Technology strategy


Business Development-New Accounts, Program Management, General-Other: Business-Strategic Management

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  • 8+ years of work experience, including at least 2 years in a business development role
  • Successful track record of large client acquisition and retention in a B2B, service-oriented industry
  • Strong networking and relationship-building skills
  • Outstanding people leader
  • Strategic and data-driven decisionmaker who embraces technology
  • Models PCV’s core values:
    • Coming from a place of yes
    • Living our mission
    • Oriented towards transparency
    • Seeking collaboration
    • Exhibiting empathy
  • Fluency in Spanish is highly desired
  • Experience in working with small businesses and/or community economic development is a plus
  • Associate's or Bachelor’s degree required, masters preferred