Director of Operations, Medical Billing- CHMB- Orlando

  • Allscripts
  • Orlando, FL
  • Sep 22, 2018
General Business

Job Description


Allscripts

Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


Requisition ID 2018-18303
Job Locations US-FL-Orlando
Posted Date 2018-09-20
Category Administrative/Clerical
Job Category Administrative/Clerical


Opportunity Details:

Overview

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of this role is to work closely with the RCM, IT/IS, finance, clinical operations to improve revenue results. The position directs, plans and organizes the staff and clients' billing and collection activities. The RCM Director is accountable for clients' RCM outcomes, providing significant leadership and stewardship of clients' revenue.


Responsibilities
  • Direct complex RCM projects and teams for healthcare clients and oversee the operations in the assigned office(s).
  • Implement necessary job guides, workflows, policies, practices and procedures related to revenue cycle initiatives
  • Manage a complex group of clients with a wide range of practice types and ensure that performance measurements for those clients are consistently met, tracked and communicated
  • Ability to hire, develop, mentor, correct and lead an effective, successful staff
  • Able to strategically plan and create change initiatives; strong analytical and organizational skills
  • Use business acumen (financial, market, industry data, etc.) to achieve RCM outcomes
  • Implement well developed business practices (financial, market, industry) related to RCM
  • Maintain fiscal responsibility for assigned operation
  • Function as an Executive contact for clients
  • Establish and support strategic client and customer relationships
  • Ensure compliance requirements are documented, monitored and met
  • Evaluate existing reporting options and enhance as appropriate to ensure client satisfaction
  • Collaborate with peers to improve communication with clients as they relate to government mandates, initiatives, incentives and penalties
  • Ensure the capture of denials and other relative reason codes from payer remittance for use in client communication, coding education, system setup and other process improvements
  • Reinforce standardized operational workflows to ensure efficiencies, quality outcomes and maximized revenue
  • Coordinate routine team and/or site specific staff training meetings to ensure ongoing training and education
  • Work with management team to develop dashboard reporting that the managers will be responsible to maintain and use to demonstrate performance
  • Operationalize standard issue tracking tool to be used as agendas, minutes, and as a historical reference of issues resolved and decision agreed upon with client
  • Improve trending skills and analytical skills of AR Managers
  • Ensure that key performance indicators are measured, monitored and met for each clients, and ensure accountability of the AR Managers
  • Achieve goals set forth by supervisor and CHMB Executive team.
  • Other duties as assigned


Qualifications
Experience/Training/Education:
  • College or University degree preferred;
  • Extensive revenue cycle & operational experience in the healthcare industry; 7+ years of combined experience in management, revenue cycle and operation experience within a large physician practice or healthcare system.
Knowledge/Skills/Abilities:
Technical: Extensive knowledge on use of email, search engine, Internet; ability to effectively use payer websites and Laserfiche; knowledge and use of Microsoft Products: Outlook, Word, Excel. Preferred experience with various billing systems, such as NextGen, Pro and Allscripts. Epic.

Personal: Strong written, oral, and interpersonal communication skills; Ability to present ideas in business-friendly and user-friendly language; Highly self-motivated, self-directed, and attentive to detail; team-oriented, collaborative; ability to effectively prioritize and execute tasks in a high-pressure environment. Strong leadership and ability to delegate and provide direction

Communication: Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints from employees and clients. Ability to speak clearly and to make effective and persuasive arguments and presentations.

Math & Reasoning:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to use critical thinking skills to apply principles of logic and analytical thinking to practical problems.

Physical and Environmental Elements:
This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Clear speaking voice is necessary, as well as finger dexterity to access, enter and retrieve data using a computer keyboard, typewriter keyboard or calculator, and to operate standard office equipment. The position occasionally bends, stoops, reaches, pushes and pulls drawers to retrieve and file information and lifts and carries reports and records that typically weigh less than 20 pounds.

Special Requirements:
To appropriately analyze and trend data

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

PI104484757