IT Field Specialist

  • Flatiron
  • Austin, TX
  • Sep 22, 2018

Job Description


Location: Austin, TX USA
Duration: Full-time Regular
Department: Information Technology
# of Openings: 1
Req #: 2902


With minimal supervision, provide second level Desktop & LAN support for users at various offices and remote jobsites.

  • Install, diagnose, repair, maintain, troubleshoot, and upgrade all PC hardware/software and related equipment, with some installation and occasional troubleshooting of various networked components such as routers, switches, servers, access control systems, wireless access points, UPS's, and phone systems
  • Interface directly with regional IT management on various IT projects, remote jobsite spin-up's and teardown's, in addition, all outstanding issues pertaining to their assigned district
  • Respond to Track-IT base tickets performing on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
  • Collaborate with systems engineers to ensure efficient operation of the company's desktop computing environment
  • Maintain an inventory of all front/backend equipment for their assigned district
  • Coordinate and liaise with LEC's, ISP's, and cabling contractors
  • Assist with the development of technical and procedural documentation as directed
  • Act as business liaison on assigned district and communicate business needs to IT management
  • Maintains knowledge of Flatiron's company values and strategic plan
  • Support published corporate policies
  • Perform additional assignments per management's direction

  • Bachelor's Degree in Computer Science or a related field from an accredited institution and 5 years related experience and/or training
  • Advanced knowledge of Windows XP/Vista/7, Active Directory, current protocols and networking concepts/principles
  • Microsoft Certified Systems Engineer (MCSE), A+ Certification, Network+ Certification preferred
  • Required company or regulatory certifications
  • Required company Safety certifications



Some of the benefits you can expect as a Flatiron employee are:
  • Comprehensive compensation package and paid time off program
  • Industry leading 401(k)/RRSP
  • Medical/Extended Health Care, Dental, Vison and/or Provincial Medical
  • Wellness benefits & Employee Assistance Program
  • Tuition Reimbursement Program

Flatiron is an EEO/AA/ADA/Veterans employer.