Customer Success Account Manager

  • Chime Technologies
  • Phoenix, Arizona
  • Nov 12, 2018
Information Technology

Job Description

Description:

Job Overview

The Account Manager is responsible for managing the customer success of 100 or more clients and is the point of contact for all customer interaction post sale. Responsible for customer segment research including extracting data and analysis to develop recommended offerings, campaigns and services.


Responsibilities and Duties


  • Deliver onboard training to new customers
  • Operate as a point of contact for all matters specific to our customers, proactively respond to customer requests, complaints, and needs as well as issue escalations as needed
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives
  • Communicate clearly the progress of daily / weekly initiatives to internal and external stakeholders
  • Identify and grow opportunities within customer accounts and help with sales team to ensure growth attainment, conduct monthly meetings with clients to review services, resources, success and make recommendations
  • Develop new business with existing clients and / or identify areas of improvement to exceed team sales quotas
  • Collect information and materials needed for mailings and campaigns
  • Build and foster relationships with customers
  • Provide consultation on the development and improvement of clients' marketing strategies via phone and email
  • Recognize strengths and weaknesses with clients' current marketing strategies and make recommendations for improvements
  • Analyze client website landscape architecture and make recommendations for optimal performance (i.e. click through rate and conversion rate)
.Requirements:

Qualifications


  • HS diploma with advanced education preferred
  • 2+ years of telephone customer service environment, real estate / sales experience preferred
  • Experience working directly with customers to solve issues
  • Excellent listening, negotiation skills with demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Ability to thrive in a fast-paced and dynamic work environment
  • Ability to handle confidential information
  • Strong writing and proofreading skills, use of proper grammar and verbiage
  • Ability to multi-task, creative thinker, problem solver
  • Online marketing industry experience preferred
  • 1-3 years of experience managing client relationships within a high-volume environment
  • Certified Google Advertising Professional is preferred
  • Digital marketing expertise with the paid search and organic search landscape (additional expertise with social and display preferred)
  • Advanced technology skills, to include: Use of the Internet, Google Maps; Microsoft Excel and other Suite products; knowledge of sales platform software such as "SalesForce" a plus
  • Software and / or SaaS experience is a huge plus


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