Field Service Supervisor, SSG

  • Alban CAT
  • Baltimore, Maryland
  • Nov 17, 2018

Job Description

Location: US-VA-Manassas
ID: 2018-1966
# of Openings: 1
Category: Management
Shift: 7:00am - 5:00pm or as dictated by daily job activities.


Alban CAT, the Caterpillar dealer for the mid-Atlantic Region is accepting applications for a Field Service Supervisor, SSG for our Manassas branch.


The Field Service Supervisor, Systems Solutions Group, directs and supervises activities of field operations and repairs, including managing work schedules and service logistics, reviewing quotes and troubleshooting as required. Monitors productivity and repair quality, addressing issues impacting completion of repair plan. Ensures all Technicians follow safe work practices without exception and conducts monthly safety meetings. Travels from site to site, providing guidance and support for Technicians as needed. Assists Service Advisors and Product Support Sales Representatives in estimating repairs and reviews quotes for accuracy. Approves customer estimates and invoices and oversees the work order closing process. Maintains good customer relations by addressing customer concerns and resolving in a timely manner. Performs various other duties as assigned.


Minimum five years of experience in the service operations field or related field and a minimum of two years of supervisory experience. College degree in Business Management or related field preferred. Must have technical and working knowledge in the operation and repair of Generators, UPS and ATS. Must have excellent written, verbal and customer relations skills. Must be well organized and have the ability to manage and delegate work. Must be proficient with MS Office applications, have a valid driver's license and clean driving record.


Medical, Dental, Vision and 401(k)

Employment Authorized

Alban CAT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation and gender identity. If you need reasonable accommodation for any part of the application and hiring process, please notify Alban CAT by calling 410.686.7777 and asking for the Human Resources Department. Alban CAT is a federal contractor. Alban CAT is a drug free workplace.