Network Operations Center (NOC) Analyst I - 1st Shift

  • VectorUSA
  • Charlotte, NC
  • Mar 21, 2019
Information Technology

Job Description


VectorUSA

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.


Location: US-NC-Charlotte
ID: 2019-1403
# No of Openings: 1

Overview

Overview

Are you a dynamic individual that is passionate about technology and looking to take the next step in your career? Come join VectorUSA's growing technical team as a NOC Analyst I. The position is responsible for monitoring multiple customer sites at any one time and providing basic Layer 1-3 troubleshooting. Responsibilities include ticket management and all forms of client communications. You should have an understanding of both network and server environments, with at basic troubleshooting and diagnostics aptitude. Responsibilities include ticket management and all forms of client communications. You will get to build an understanding of both network and server environments. You will gain experience and proficiency in managing data center environments to ensure the stability of diverse client infrastructure. A successful candidate will be self-disciplined, highly motivated to learn new technologies, work well on individual tasks in a team environment, and be able to work well and communicate clearly with both technical and non-technical personnel in high-stress situations. 1 st shift will generally be from 6am to 3pm (Eastern Time) but will require flexibility based on client and team needs.

The Skills You Will Gain:
  • The opportunity to learn and collaborate with an advanced team of solution architects and pre-sales engineers along with technical delivery architects & engineers
  • Learn the major product lines that VectorUSA offers and how that technology performs for customers
  • Experience and professional level certifications with top manufacturing partners
  • Build credibility and strengthen relationships with manufacturer partner teams
  • Gain insights into industry, technology, and customer trends

How Far You Can Go:
  • Opportunity to be a subject matter expert and/or if desired take on leadership or engineering roles & responsibilities within a fast-growing organization
  • Fame, Fortune, Glory... The sky is the limit!!!


Responsibilities

What Your Typical Day Will Be:

  • Perform basic troubleshooting of alerts, issues, and problems as they arise
  • Allocates resources to address all trouble tickets, scheduled maintenance and projects
  • Manages multiple tasks and issues and coordinate activities amongst various engineers and other IT departments
  • Manage customer relationships and address customer escalations
  • Diagnosing and correcting technical problems with Virtual environments up to and including; Operating Systems, Hardware, Storage Systems, Disaster Recovery systems, Orchestration, and basic LAN technologies
  • Ability to document all work actions as required by VectorUSA and clients in accordance with standard policies and procedures
  • Work with VectorUSA, client and third-party technical and service teams to maintain, troubleshoot and remediate technical issues
  • Perform basic systems testing and operational tasks for a wide variety of systems
  • Support multiple technical systems in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day, night and weekend hours
  • Other duties as assigned


Qualifications

What You Bring to The Table:

  • High school diploma or equivalent
  • A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment
  • Working knowledge of general client and server operating systems and back-office applications, including but not limited to the Microsoft Windows Operating System (multiple versions), Microsoft Office, Microsoft Excel, Microsoft Outlook, etc.
  • Strong communication skills in the English language, with the ability to communicate clearly with both technical and non-technical personnel in high-stress situations
  • Ability to work in a self-directed manner on multiple tasks or projects, with excellent organizational and time-management skills
  • Ability to produce and maintain documentation of information systems using a variety of tools (i.e. Microsoft Word, Microsoft Visio, Microsoft Excel, Microsoft SharePoint, etc.)

Preferred Experience:
  • Bachelor's degree in computer science, information systems or a related field, or equivalent corporate or military training
  • Basic Microsoft/Cisco certifications (CCNA, MCITP, etc.)
  • Demonstrated skill in working effectively with people of all technical levels including conflict resolution, collaborative problem solving, and responsive customer service is required
  • Familiarity with Enterprise Network Monitoring and Trouble Management tools (Nagios & SolarWinds)
  • Certification and/or experience working in an ITIL or IT Service Management environment preferred
  • Experience monitoring VMWare clusters in high-availability environments
  • Experience with patch management systems (WSUS, SCOM, Satellite/Spacewalk)

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