CUSTOMER SERVICE REP II

  • Beacon Health Options
  • Woburn, Massachusetts
  • Mar 21, 2019
Medical

Job Description


Location
MA: Woburn

Job Family
Customer Service


Job Brief

We are currently seeking a dynamic Customer Service Representative to join our team at our office in Woburn, MA.

ABOUT THE POSITION

We are currently seeking a dynamic Customer Service Representative to join our team at our office in Woburn, MA. The Customer Service Rep will be responsible for providing answering and responding to a high volume of telephone inquiries from members and providers.

Position Responsibilities:
  • Provide accurate and thorough interpretation of benefits, eligibility, resolving customer inquiries, facilitating problem resolution and acting as a member/provider advocate by meeting or exceeding customers' expectations.
  • Achieve and maintain productivity and quality performance expectations.
  • Interpret and effectively communicate benefits and eligibility information to our customers.
  • Document all critical information related to contacts responded to in the appropriate MHS screen/system.
  • Effectively navigate through multiple complex systems/screens.

Position Requirements:

Education:
  • A high school diploma or equivalent is required. An Associate's Degree or equivalent related experience is preferred.

Relevant Work Experience:
  • 3-5 years experience in Customer Service, Health Care or Health Insurance is required.
  • Previous experience in an ACD call center environment is highly preferred.

Knowledge, Skills & Abilities:
  • Microsoft Office
  • Strong verbal and written communication skills.


TO APPLY

Click below on "Apply for this Position" to create a profile and apply for the position

Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled

#CB
#GD
PM16

AAP Reporting Location:

MA - Woburn

ID (Req #):

57118

FTE Status:

Full Time

Schedule:

M-F

Non-Exempt

PI108637546