Concierge

  • Commonwealth Senior Living
  • Norfolk, Virginia
  • Mar 21, 2019
Customer Service

Job Description


Concierge

US-VA-Norfolk

Job ID: 2019-4891
Type: Regular Part-Time
# of Openings: 1
Category: Administrative/Clerical
Commonwealth Senior Living at The Ballentine

Overview

Would you like a meaningful job that is different every single day? The Concierge is a critical team member and serves as the very first person guests, visitors and vendors meet. We are searching for a warm, friendly, courteous person to take on the challenge of no two days being the same. If you can think on your feet, multi-task, and work well in an ever-changing environment, you have found the first step in a meaningful career in Senior Living. Come join our team in our residents’ home!

This position is a great start to your budding career! Many Executives got their start by being the warm, friendly, welcoming person at the front of the community. You will meet every resident, their family, and become the first and last person they interact every day! We love this role and it is so critical to our success. Join us!

THIS IS AN EVERY OTHER WKND POSITION!!!!!



Responsibilities

  • Receive guests and visitors, having them sign in.
  • Assist visitors in finding resident rooms.
  • Answer telephone, takes messages (to include caller’s name, telephone number, time and date of call), respond to requests, forward information to other staff members.
  • Announce appointments and arrivals to appropriate staff.
  • Type memos, correspondence, reports, and other documents as requested.
  • If requested, sort mail and distribute appropriately to mailboxes, residents and departments.
  • Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
  • Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
  • Be knowledgeable about facility services and rates, providing families and/or prospective residents with tours and/or facility information.
  • Assemble and maintain admission and information packets.
  • Keep front desk and lobby area neat and organized.
  • Perform any other duties assigned by Director/Administrator.
  • Other duties as assigned


Qualifications

PI108640274