Donation Specialist (Ocular Donation) - Full Time Call Center Setting

  • Lions VisionGift
  • Portland, Oregon
  • Mar 21, 2019

Job Description

Make a difference in the lives of others by helping give the gift of sight!

Lions VisionGift (LVG) is a nonprofit eye bank that obtains, evaluates and distributes eye tissue donated by caring individuals for use in cornea transplantation, research, and education. Since 1975, our organization has helped over 30,000 individuals receive sight-restoring transplants.

Please visit for more information on our organization.

LVG has an opening for a challenging and rewarding full-time Donation Specialist I position in our Portland location. The Donation Specialist is responsible for receiving and screening tissue donation referrals from a variety of sources in a call center setting. This position works closely with families of donors to obtain authorization and medical/social histories and facilitate the donation process.

This is a great opportunity for individuals who are compassionate problem solvers with excellent customer service skills who believe strongly in, and support, tissue donation. This position can be difficult but is extremely rewarding. Giving families a choice in a situation that is beyond their control helps creates a bridge between loss and hope. Your work ensures that our donor families' loved ones live on, and that other people can live a better life. This is a graveyard position.

Essential functions include, but are not limited to:

  • Receive new donor referrals from a variety of sources, including hospitals, funeral homes, and coroner offices.
  • Approach and communicate with the families of donors by phone regarding the donation process.
  • Perform initial donor screenings of referrals by gathering the donor's medical information from a variety of sources, including hospitals and next of kin.
  • Determine donor suitability for recovery of tissue.
  • Become familiar and fluent with contraindications and donor suitability criteria.
  • Coordinate tissue recoveries with LVG staff and other agencies.

In addition to the hourly wage, Lions VisionGift offers a generous benefit package including, but not limited to:

  • Shift differentials for nights & weekends;
  • Medical, dental, and vision employee premiums paid in full;
  • Employer-funded HRA;
  • $20,000 employer-paid life insurance policy;
  • Employer-paid short-term disability;
  • Voluntary benefits;
  • And more!