About Us:
BetterLesson empowers K-12 teachers to build a modern classroom: learner-centered, culturally responsive, and personalized. Instead of the conventional (and ineffective) format of professional development for educators—filling an auditorium for a day of sleep-inducing lectures—BetterLesson supports teachers for the entire school year with regular, 1:1, virtual coaching. We match each teacher with a world-class coach and then leverage our technology to study actual classroom performance, to suggest customized teaching strategies, to qualitatively and quantitatively measure impact on student learning, and to continuously improve teaching practice through rapid iteration. This process leads to off-the-charts teacher love (our data shows teachers love BetterLesson more than Apple users love their iPhones), high administrator engagement, and, most importantly, dramatic teacher and student growth.
We design and tightly control every aspect of the system in-house: our coaching methodology, the content behind our pedagogical viewpoint, the delivery of our services to all teachers and district leaders, and the software powering our web and mobile apps. BetterLesson has raised over $30M of venture capital and grant funding, serves over 100 school districts, sees 850K+ monthly active users accessing our online lessons and strategies, and is expanding quickly.
We are a small and growing team of teaching practice gurus, educational opportunity devotees, and product development specialists. We place tremendous value on our company’s roots and culture: a shared passion to transform professional learning for educators at scale and a sense of urgency to achieve this vision. All candidates should have the experience, competence, and enthusiasm to dive in headfirst and rapidly solve complex, exciting, and interconnected problems. We feel we offer a unique opportunity to join a small team, have flexible hours, and make a massive impact on our education system.
About The Role:
We are seeking an experienced educator and strategic, action-oriented leader to join us as an Associate on the Partner Success Team (PST). The Partner Success Team is the primary driver of stewarding strong and enduring relationships with our current partners (including schools, school districts, education associations, and foundations). Members of PST ensure close alignment with our partners on key priorities, and consult with partners on an ongoing basis to build a shared line of sight on teacher and student growth and progress. The Partner Success Team also works closely and collaboratively with the sales, product, and coaching teams to ensure that partnerships are running smoothly, partners are satisfied and BetterLesson Coaching is on track to deliver maximum impact. The critical work of the Partner Success Team begins at the implementation design phase, and extends iteratively over the course of implementation through sharing progress and troubleshooting challenges toward a partner’s measures of success and impact indicators.
As an Associate, you will be supporting the systems and processes by which the PST collects and analyzes data from a variety of sources – our internal coaching database, our teacher-facing website and app, teacher surveys, student surveys, and administrator feedback, to name a few. Gathering, processing, and analyzing this data so it is useful and actionable to other BetterLesson teams and with our partners will be critical as we grow our existing services and also expand to offer new services. Additionally, developing solutions that will enable our PST members to focus even more of their efforts on working with partners in more impactful ways will be an important component of demonstrating a return on their investment. You will also steward a set of partnerships and build strong and enduring relationships with our partners--including school districts, education associations, and foundations.
You will focus on 3 main functional areas:
Supporting the systems and processes by which the PST collects and analyzes data from a variety of sources;
Engaging in ongoing consulting and alignment with partner leaders; and
Ensuring partner satisfaction and deepening partner relationships year over year.
You are
passionate about education and equity;
a strong relationship builder and communicator with a keen ability to engage a diverse cross-section of educators (from teachers to superintendents);
adept at managing highly complex projects with precision without losing a primary focus on partner satisfaction;
an exceptional strategic thinker with strong planning, organization, and detail-driven implementation skills;
a great team player, who constantly cultivates productive professional relationships internally and externally;
a seasoned communicator who can cultivate strong, enduring relationships;
obsessed with maximizing the impact of our coaching, development, and relationships with school- and school system leaders toward partner engagement and satisfaction;
the type of person who thrives in ambiguity and complexity, and is a consummate self-starter; and
an irrepressible process geek, chasing root causes to eliminate waste and risk.
You will
consistently analyze various data sets in order to surface trends
regularly engage with and support Partner Success Team members to ensure that they have the right sets of data at their fingertips and support data needs;
craft clear and effective messaging, communications, and presentations for partners;
collaborate cross-functionally to establish and continuously evolve best practices for partner engagement and satisfaction; and
develop and act on strong and effective communication plans for internal and external audiences
drive the organizing, planning, and successful execution of BetterLesson’s supports in order to meet and exceed partner expectations;
regularly engage with partner leadership to map near-term results to strong long-term relationships;
craft clear and effective messaging and communications for partners;
collaborate cross-functionally to establish and continuously evolve best practices for partner engagement and satisfaction;
lead solution development efforts that best address partner needs, while coordinating the involvement of all necessary BetterLesson team members; and
develop and act on strong and effective communication plans for internal and external audiences.
Aug 08, 2018
Full time
About Us:
BetterLesson empowers K-12 teachers to build a modern classroom: learner-centered, culturally responsive, and personalized. Instead of the conventional (and ineffective) format of professional development for educators—filling an auditorium for a day of sleep-inducing lectures—BetterLesson supports teachers for the entire school year with regular, 1:1, virtual coaching. We match each teacher with a world-class coach and then leverage our technology to study actual classroom performance, to suggest customized teaching strategies, to qualitatively and quantitatively measure impact on student learning, and to continuously improve teaching practice through rapid iteration. This process leads to off-the-charts teacher love (our data shows teachers love BetterLesson more than Apple users love their iPhones), high administrator engagement, and, most importantly, dramatic teacher and student growth.
We design and tightly control every aspect of the system in-house: our coaching methodology, the content behind our pedagogical viewpoint, the delivery of our services to all teachers and district leaders, and the software powering our web and mobile apps. BetterLesson has raised over $30M of venture capital and grant funding, serves over 100 school districts, sees 850K+ monthly active users accessing our online lessons and strategies, and is expanding quickly.
We are a small and growing team of teaching practice gurus, educational opportunity devotees, and product development specialists. We place tremendous value on our company’s roots and culture: a shared passion to transform professional learning for educators at scale and a sense of urgency to achieve this vision. All candidates should have the experience, competence, and enthusiasm to dive in headfirst and rapidly solve complex, exciting, and interconnected problems. We feel we offer a unique opportunity to join a small team, have flexible hours, and make a massive impact on our education system.
About The Role:
We are seeking an experienced educator and strategic, action-oriented leader to join us as an Associate on the Partner Success Team (PST). The Partner Success Team is the primary driver of stewarding strong and enduring relationships with our current partners (including schools, school districts, education associations, and foundations). Members of PST ensure close alignment with our partners on key priorities, and consult with partners on an ongoing basis to build a shared line of sight on teacher and student growth and progress. The Partner Success Team also works closely and collaboratively with the sales, product, and coaching teams to ensure that partnerships are running smoothly, partners are satisfied and BetterLesson Coaching is on track to deliver maximum impact. The critical work of the Partner Success Team begins at the implementation design phase, and extends iteratively over the course of implementation through sharing progress and troubleshooting challenges toward a partner’s measures of success and impact indicators.
As an Associate, you will be supporting the systems and processes by which the PST collects and analyzes data from a variety of sources – our internal coaching database, our teacher-facing website and app, teacher surveys, student surveys, and administrator feedback, to name a few. Gathering, processing, and analyzing this data so it is useful and actionable to other BetterLesson teams and with our partners will be critical as we grow our existing services and also expand to offer new services. Additionally, developing solutions that will enable our PST members to focus even more of their efforts on working with partners in more impactful ways will be an important component of demonstrating a return on their investment. You will also steward a set of partnerships and build strong and enduring relationships with our partners--including school districts, education associations, and foundations.
You will focus on 3 main functional areas:
Supporting the systems and processes by which the PST collects and analyzes data from a variety of sources;
Engaging in ongoing consulting and alignment with partner leaders; and
Ensuring partner satisfaction and deepening partner relationships year over year.
You are
passionate about education and equity;
a strong relationship builder and communicator with a keen ability to engage a diverse cross-section of educators (from teachers to superintendents);
adept at managing highly complex projects with precision without losing a primary focus on partner satisfaction;
an exceptional strategic thinker with strong planning, organization, and detail-driven implementation skills;
a great team player, who constantly cultivates productive professional relationships internally and externally;
a seasoned communicator who can cultivate strong, enduring relationships;
obsessed with maximizing the impact of our coaching, development, and relationships with school- and school system leaders toward partner engagement and satisfaction;
the type of person who thrives in ambiguity and complexity, and is a consummate self-starter; and
an irrepressible process geek, chasing root causes to eliminate waste and risk.
You will
consistently analyze various data sets in order to surface trends
regularly engage with and support Partner Success Team members to ensure that they have the right sets of data at their fingertips and support data needs;
craft clear and effective messaging, communications, and presentations for partners;
collaborate cross-functionally to establish and continuously evolve best practices for partner engagement and satisfaction; and
develop and act on strong and effective communication plans for internal and external audiences
drive the organizing, planning, and successful execution of BetterLesson’s supports in order to meet and exceed partner expectations;
regularly engage with partner leadership to map near-term results to strong long-term relationships;
craft clear and effective messaging and communications for partners;
collaborate cross-functionally to establish and continuously evolve best practices for partner engagement and satisfaction;
lead solution development efforts that best address partner needs, while coordinating the involvement of all necessary BetterLesson team members; and
develop and act on strong and effective communication plans for internal and external audiences.
About BetterLesson:
BetterLesson empowers K-12 teachers to build a modern classroom: learner-centered, culturally responsive, and personalized. Instead of the conventional (and ineffective) format of professional development for educators—filling an auditorium for a day of sleep-inducing lectures—BetterLesson supports teachers for the entire school year with regular, 1:1, virtual coaching. We match each teacher with a world-class coach and then leverage our technology to study actual classroom performance, to suggest customized teaching strategies, to qualitatively and quantitatively measure impact on student learning, and to continuously improve teaching practice through rapid iteration. This process leads to off-the-charts teacher love (our data shows teachers love BetterLesson more than Apple users love their iPhones), high administrator engagement, and, most importantly, dramatic teacher and student growth.
We design and tightly control every aspect of the system in-house: our coaching methodology, the content behind our pedagogical viewpoint, the delivery of our services to all teachers and district leaders, and the software powering our web and mobile apps. BetterLesson has raised over $30M of venture capital and grant funding, serves over 100 school districts, sees 850K+ monthly active users accessing our online lessons and strategies, and is expanding quickly.
We are a small and growing team of teaching practice gurus, educational opportunity devotees, and product development specialists. We place tremendous value on our company’s roots and culture: a shared passion to transform professional learning for educators at scale and a sense of urgency to achieve this vision. All candidates should have the experience, competence, and enthusiasm to dive in headfirst and rapidly solve complex, exciting, and interconnected problems. We feel we offer a unique opportunity to join a small team, have flexible hours, and make a massive impact on our education system.
About the Job:
As a Partner Success Manager (PSM), you will be the primary driver of stewarding strong and enduring relationships with our partners--including school districts, education associations, and foundations. PSMs are experienced communicators, educators, and strategic, action-oriented leaders. They ensure close alignment with our partners on strategic priorities, and regularly consult with partners on an ongoing basis to build a shared line of sight on educator and student growth and progress.
PSMs also work closely and collaboratively with the sales, product, and coaching teams to ensure that partnerships are running smoothly, partners are satisfied, BetterLesson Coaching is on track to deliver maximum impact, and our partnerships deepen and grow from year to year. The critical work of a PSM begins at the strategic planning phase, and extends iteratively over the course of implementation through continuous alignment, progress sharing, and troubleshooting challenges toward a partner’s measures of success and impact indicators. You will report to the Head of Partner Success.
You Will Focus on three main functional areas:
Strategic planning and launching partnerships;
Ongoing consulting and alignment with partner leaders; and
Ensuring partner satisfaction and deepening partner relationships year over year.
You are:
passionate about education and equity;
a strong relationship builder and communicator with a keen ability to engage a diverse cross-section of educators (from teachers to superintendents);
an exceptional strategic thinker with strong planning and detail-driven implementation skills;
a great team player, who constantly cultivates productive professional relationships internally and externally;
a seasoned communicator who can cultivate strong, enduring relationships;
adept at managing highly complex projects with precision without losing a primary focus on partner satisfaction;
obsessed with maximizing the impact of our coaching, development, and relationships with school- and school system leaders toward partner engagement and satisfaction;
the type of person who thrives in ambiguity and complexity, and is a consummate self-starter; and
an irrepressible process geek, chasing root causes to eliminate waste and risk.
You will:
drive the organizing, planning, and successful execution of BetterLesson’s supports in order to meet and exceed partner expectations;
regularly engage with partner leadership to map near-term results to strong long-term relationships;
craft clear and effective messaging and communications for partners;
collaborate cross-functionally to establish and continuously evolve best practices for partner engagement and satisfaction;
lead solution development efforts that best address partner needs, while coordinating the involvement of all necessary BetterLesson team members; and
develop and act on strong and effective communication plans for internal and external audiences.
Jul 10, 2018
Full time
About BetterLesson:
BetterLesson empowers K-12 teachers to build a modern classroom: learner-centered, culturally responsive, and personalized. Instead of the conventional (and ineffective) format of professional development for educators—filling an auditorium for a day of sleep-inducing lectures—BetterLesson supports teachers for the entire school year with regular, 1:1, virtual coaching. We match each teacher with a world-class coach and then leverage our technology to study actual classroom performance, to suggest customized teaching strategies, to qualitatively and quantitatively measure impact on student learning, and to continuously improve teaching practice through rapid iteration. This process leads to off-the-charts teacher love (our data shows teachers love BetterLesson more than Apple users love their iPhones), high administrator engagement, and, most importantly, dramatic teacher and student growth.
We design and tightly control every aspect of the system in-house: our coaching methodology, the content behind our pedagogical viewpoint, the delivery of our services to all teachers and district leaders, and the software powering our web and mobile apps. BetterLesson has raised over $30M of venture capital and grant funding, serves over 100 school districts, sees 850K+ monthly active users accessing our online lessons and strategies, and is expanding quickly.
We are a small and growing team of teaching practice gurus, educational opportunity devotees, and product development specialists. We place tremendous value on our company’s roots and culture: a shared passion to transform professional learning for educators at scale and a sense of urgency to achieve this vision. All candidates should have the experience, competence, and enthusiasm to dive in headfirst and rapidly solve complex, exciting, and interconnected problems. We feel we offer a unique opportunity to join a small team, have flexible hours, and make a massive impact on our education system.
About the Job:
As a Partner Success Manager (PSM), you will be the primary driver of stewarding strong and enduring relationships with our partners--including school districts, education associations, and foundations. PSMs are experienced communicators, educators, and strategic, action-oriented leaders. They ensure close alignment with our partners on strategic priorities, and regularly consult with partners on an ongoing basis to build a shared line of sight on educator and student growth and progress.
PSMs also work closely and collaboratively with the sales, product, and coaching teams to ensure that partnerships are running smoothly, partners are satisfied, BetterLesson Coaching is on track to deliver maximum impact, and our partnerships deepen and grow from year to year. The critical work of a PSM begins at the strategic planning phase, and extends iteratively over the course of implementation through continuous alignment, progress sharing, and troubleshooting challenges toward a partner’s measures of success and impact indicators. You will report to the Head of Partner Success.
You Will Focus on three main functional areas:
Strategic planning and launching partnerships;
Ongoing consulting and alignment with partner leaders; and
Ensuring partner satisfaction and deepening partner relationships year over year.
You are:
passionate about education and equity;
a strong relationship builder and communicator with a keen ability to engage a diverse cross-section of educators (from teachers to superintendents);
an exceptional strategic thinker with strong planning and detail-driven implementation skills;
a great team player, who constantly cultivates productive professional relationships internally and externally;
a seasoned communicator who can cultivate strong, enduring relationships;
adept at managing highly complex projects with precision without losing a primary focus on partner satisfaction;
obsessed with maximizing the impact of our coaching, development, and relationships with school- and school system leaders toward partner engagement and satisfaction;
the type of person who thrives in ambiguity and complexity, and is a consummate self-starter; and
an irrepressible process geek, chasing root causes to eliminate waste and risk.
You will:
drive the organizing, planning, and successful execution of BetterLesson’s supports in order to meet and exceed partner expectations;
regularly engage with partner leadership to map near-term results to strong long-term relationships;
craft clear and effective messaging and communications for partners;
collaborate cross-functionally to establish and continuously evolve best practices for partner engagement and satisfaction;
lead solution development efforts that best address partner needs, while coordinating the involvement of all necessary BetterLesson team members; and
develop and act on strong and effective communication plans for internal and external audiences.
Community Health Center, Inc. (CHC) is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement, and the Community eConsult Network.
Aug 12, 2018
Community Health Center, Inc. (CHC) is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement, and the Community eConsult Network.
Goodman ManufacturingGoodman Manufacturing provides equal employment opportunity to all employees and applicants regardless of a person's race, religion, color, sex, age, national origin, sexual orientation, disability, veteran status, genetic information, or any other legally protected status. The Company does not permit discrimination or retaliation based on such legally protected status. The Company will comply with all applicable federal, state, and local laws pertaining to equal employment opportunity and terms, conditions, and privileges of employment.Job ID 2018-10108Job Location US-PA-Sharon HillPosted Date 2018-08-09Category SalesEducation High School Diploma or EquivalentOverviewCustomer Service/Inside Sales Representative Goodman Global, Inc.The OpportunityGoodman is seeking a professional, skilled individual for our Customer Service / Inside Sales Representative position. This position responds to customer's inquiries or complaints regarding the organization's products or services. Determines best method to ensure customer satisfaction and adherence to the organization's policies. Coordinates with appropriate departments to ensure customer satisfaction. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing. Must be knowledgeable of the organization's policies, procedures, practices, products and services. Responsible for order management by handling all the details from purchase order to shipment of product.Sales Representative - InsideHelp develop and improve phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Some travel may be required and future potential for relocation based on performance and business is a possibility. Maintains sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products. Responsible for meeting established sales quotas. Monitors competitive activity and trends within territory. Keeps records and prepares reports on sales activities. May make presentations or perform demonstrations. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website http://careersatgoodman.com/ and submitting your resume.About GoodmanHouston-based Goodman is a leading supplier of heating, ventilation and air conditioning (HVAC) products for residential and commercial use and is a member of Daikin Industries, Ltd. . Goodman's products are predominantly marketed under the Goodman® and Amana® brand names, and are sold through company-operated and independent distribution networks with more than 950 total distribution points throughout North America. Goodman is ISO 14001:2004 accredited, an international certification that recognizes manufacturing processes and policies that are more environmentally sustainable. Daikin Industries is a Fortune 1000 company with more than 44,000 employees worldwide and is recognized as the number one HVAC manufacturer in the world. The company has manufacturing operations in 18 countries and a sales presence in more than 90 countries and is headquartered in Osaka, Japan. For more information, visit www.goodmanmfg.comResponsibilitiesResponsibilitiesMay includeAnswer phone queueOrder processingRespond to emails and faxesObtain working knowledge of Daikin, Goodman, and/or Amana products and accessoriesExisting account managementRelationship developmentServe as primary contact with accountsWork with Sales Managers to verify pricing discounts and customer details.Maintain detailed files for documentationInitiate Return Materials Authorizations (RMAs), AAA (Credits/Debits), and Damage ClaimsWork closely with manufacturing personnel to meet customers' requirementsProvide customers with accurate product pricing and delivery informationObtain accurate information from vendors relating to shipment dates and expected date of deliveryMonitor scheduled shipment dates to ensure timely delivery and expedite as needed.Generating purchase orders and requests for quotationsGenerate new and repeat sales by providing product and technical information in a timely mannerRecommend alternate products based on cost, availability or specificationsEducate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfactionOther tasks as requiredQualificationsQualificationsHigh School diploma or GED equivalent preferred, some customer service experience preferred1-3 years experienceCustomer service skillsGeneral Microsoft Office skills (Outlook, Excel, Word)Answering of phones and directing callsGood verbal skills - must be able to explain fairly technical parts information clearlyWritten skills - must be able to communicate via phone, fax, and email effectively with customersOrganizational skillsMust be honest, hard working and intelligentAbility to multi-taskAbility to handle high call volumeExcellent and confident customer support skills and positive dispositionGoodman provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. Postal Code19079PI103790471
Aug 11, 2018
Goodman ManufacturingGoodman Manufacturing provides equal employment opportunity to all employees and applicants regardless of a person's race, religion, color, sex, age, national origin, sexual orientation, disability, veteran status, genetic information, or any other legally protected status. The Company does not permit discrimination or retaliation based on such legally protected status. The Company will comply with all applicable federal, state, and local laws pertaining to equal employment opportunity and terms, conditions, and privileges of employment.Job ID 2018-10108Job Location US-PA-Sharon HillPosted Date 2018-08-09Category SalesEducation High School Diploma or EquivalentOverviewCustomer Service/Inside Sales Representative Goodman Global, Inc.The OpportunityGoodman is seeking a professional, skilled individual for our Customer Service / Inside Sales Representative position. This position responds to customer's inquiries or complaints regarding the organization's products or services. Determines best method to ensure customer satisfaction and adherence to the organization's policies. Coordinates with appropriate departments to ensure customer satisfaction. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing. Must be knowledgeable of the organization's policies, procedures, practices, products and services. Responsible for order management by handling all the details from purchase order to shipment of product.Sales Representative - InsideHelp develop and improve phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Some travel may be required and future potential for relocation based on performance and business is a possibility. Maintains sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products. Responsible for meeting established sales quotas. Monitors competitive activity and trends within territory. Keeps records and prepares reports on sales activities. May make presentations or perform demonstrations. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website http://careersatgoodman.com/ and submitting your resume.About GoodmanHouston-based Goodman is a leading supplier of heating, ventilation and air conditioning (HVAC) products for residential and commercial use and is a member of Daikin Industries, Ltd. . Goodman's products are predominantly marketed under the Goodman® and Amana® brand names, and are sold through company-operated and independent distribution networks with more than 950 total distribution points throughout North America. Goodman is ISO 14001:2004 accredited, an international certification that recognizes manufacturing processes and policies that are more environmentally sustainable. Daikin Industries is a Fortune 1000 company with more than 44,000 employees worldwide and is recognized as the number one HVAC manufacturer in the world. The company has manufacturing operations in 18 countries and a sales presence in more than 90 countries and is headquartered in Osaka, Japan. For more information, visit www.goodmanmfg.comResponsibilitiesResponsibilitiesMay includeAnswer phone queueOrder processingRespond to emails and faxesObtain working knowledge of Daikin, Goodman, and/or Amana products and accessoriesExisting account managementRelationship developmentServe as primary contact with accountsWork with Sales Managers to verify pricing discounts and customer details.Maintain detailed files for documentationInitiate Return Materials Authorizations (RMAs), AAA (Credits/Debits), and Damage ClaimsWork closely with manufacturing personnel to meet customers' requirementsProvide customers with accurate product pricing and delivery informationObtain accurate information from vendors relating to shipment dates and expected date of deliveryMonitor scheduled shipment dates to ensure timely delivery and expedite as needed.Generating purchase orders and requests for quotationsGenerate new and repeat sales by providing product and technical information in a timely mannerRecommend alternate products based on cost, availability or specificationsEducate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfactionOther tasks as requiredQualificationsQualificationsHigh School diploma or GED equivalent preferred, some customer service experience preferred1-3 years experienceCustomer service skillsGeneral Microsoft Office skills (Outlook, Excel, Word)Answering of phones and directing callsGood verbal skills - must be able to explain fairly technical parts information clearlyWritten skills - must be able to communicate via phone, fax, and email effectively with customersOrganizational skillsMust be honest, hard working and intelligentAbility to multi-taskAbility to handle high call volumeExcellent and confident customer support skills and positive dispositionGoodman provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. Postal Code19079PI103790471
West Suburban BankCategory Retail - Personal Banking Type Regular Full-Time Responsibilities This is a non-exempt/hourly position. Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary: Performs assigned duties related to the handling of customer transactions according to established bank procedures. Discusses and actively cross-sells bank products and services under moderate supervision according to established policies and procedures. Acquires knowledge of bank products and is able to open, service, and identify cross selling opportunities to new and/or existing customers. Actively learns, demonstrates, and fosters an innovative, creative and empowered environment to positively impact our customers. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to enhance the customer driven focus of West Suburban bank.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.Effectively and efficiently multi tasks between various job duties and responsibilities.Provides general bank services to customers within established procedures. Capable of handling all bank processes and transactions including lending, teller, and new account services etc.Maintains operational signing and approval, and wire transfer authority. Committed to excellent customer service by possessing excellent sales and marketing skills and dedicated to the bank's customer service expectations.Models the corporate culture that fosters creating thinking and respects diversity - an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers.Performs lobby engagement activities to connect with customers and establish opportunity to promote WSB products that meet their needs. Assists with educating the customers on options for managing financial transactions by leveraging technology, tools and resources.Promotes the use of WSB technology to our customers for their use in their daily banking.Maintains current knowledge of bank deposit, loan products, and services. Effectively identifies customer needs and identifies sales opportunities. Implements plans to retain and enhance existing customer relationships through activities such as cross selling of additional products, offering financial counseling, and actively referring customers to other sales divisions of the bank.Profiles customers to identify other products and services to benefit the customer and deepen the relationship. Consultatively sells a full range of retail products such as deposit accounts, loans and credit cards to meet or exceed established individual sales goals and to support overall bank sales objectives.Resolves a variety of simple to complex customer problems while ensuring the highest level of customer experience and satisfaction. Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels.Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings.Identifies opportunities and proactively makes calls to customers/prospects to enhance their financial position.May assist in training and mentoring of new employees.Occasional local travel is required.Required to lift/transport items, including but not limited to cash drawers, safe deposit boxes, coin bags, boxes and other items or objects.All other reasonable duties as assigned. Qualifications Required Education and Experience:Strong computer skills. Proficiency in Microsoft Office Suite;Excellent verbal and written communication skills;Strong customer service and problem-solving skills;Demonstrated ability to meet and/or exceed set sales goals and operational standards;Subject to SAFE Act Registration Requirements;High school diploma or equivalent.Preferred Education and Experience: Previous teller and/or related cash handling experience;Minimum of 1-2 years banking experience, or equivalent experience in a customer contact/sales position.Requirements for performing Essential Functions:On the job the employee may physically be required to stand for long periods of time, bend, sit, walk, use finger movements, and/or handle objects (manual dexterity) reach above shoulder level, and carry/lift loads up to 35 lbs. The company requires any item weighing over 35 lbs to be lifted or moved by more than one worker ("team lift"), or by using appropriate equipment. On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze. West Suburban Bank is an Equal Opportunity Employer. Minority/Female/Disabled/Veteran.PI103788105
Aug 11, 2018
West Suburban BankCategory Retail - Personal Banking Type Regular Full-Time Responsibilities This is a non-exempt/hourly position. Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary: Performs assigned duties related to the handling of customer transactions according to established bank procedures. Discusses and actively cross-sells bank products and services under moderate supervision according to established policies and procedures. Acquires knowledge of bank products and is able to open, service, and identify cross selling opportunities to new and/or existing customers. Actively learns, demonstrates, and fosters an innovative, creative and empowered environment to positively impact our customers. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to enhance the customer driven focus of West Suburban bank.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.Effectively and efficiently multi tasks between various job duties and responsibilities.Provides general bank services to customers within established procedures. Capable of handling all bank processes and transactions including lending, teller, and new account services etc.Maintains operational signing and approval, and wire transfer authority. Committed to excellent customer service by possessing excellent sales and marketing skills and dedicated to the bank's customer service expectations.Models the corporate culture that fosters creating thinking and respects diversity - an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers.Performs lobby engagement activities to connect with customers and establish opportunity to promote WSB products that meet their needs. Assists with educating the customers on options for managing financial transactions by leveraging technology, tools and resources.Promotes the use of WSB technology to our customers for their use in their daily banking.Maintains current knowledge of bank deposit, loan products, and services. Effectively identifies customer needs and identifies sales opportunities. Implements plans to retain and enhance existing customer relationships through activities such as cross selling of additional products, offering financial counseling, and actively referring customers to other sales divisions of the bank.Profiles customers to identify other products and services to benefit the customer and deepen the relationship. Consultatively sells a full range of retail products such as deposit accounts, loans and credit cards to meet or exceed established individual sales goals and to support overall bank sales objectives.Resolves a variety of simple to complex customer problems while ensuring the highest level of customer experience and satisfaction. Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels.Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings.Identifies opportunities and proactively makes calls to customers/prospects to enhance their financial position.May assist in training and mentoring of new employees.Occasional local travel is required.Required to lift/transport items, including but not limited to cash drawers, safe deposit boxes, coin bags, boxes and other items or objects.All other reasonable duties as assigned. Qualifications Required Education and Experience:Strong computer skills. Proficiency in Microsoft Office Suite;Excellent verbal and written communication skills;Strong customer service and problem-solving skills;Demonstrated ability to meet and/or exceed set sales goals and operational standards;Subject to SAFE Act Registration Requirements;High school diploma or equivalent.Preferred Education and Experience: Previous teller and/or related cash handling experience;Minimum of 1-2 years banking experience, or equivalent experience in a customer contact/sales position.Requirements for performing Essential Functions:On the job the employee may physically be required to stand for long periods of time, bend, sit, walk, use finger movements, and/or handle objects (manual dexterity) reach above shoulder level, and carry/lift loads up to 35 lbs. The company requires any item weighing over 35 lbs to be lifted or moved by more than one worker ("team lift"), or by using appropriate equipment. On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze. West Suburban Bank is an Equal Opportunity Employer. Minority/Female/Disabled/Veteran.PI103788105
West Suburban BankCategory Retail - Personal Banking Type Regular Full-Time Responsibilities This is a non-exempt/hourly position. Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary: Performs assigned duties related to the handling of customer transactions according to established bank procedures. Discusses and actively cross-sells bank products and services under moderate supervision according to established policies and procedures. Acquires knowledge of bank products and is able to open, service, and identify cross selling opportunities to new and/or existing customers. Actively learns, demonstrates, and fosters an innovative, creative and empowered environment to positively impact our customers. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to enhance the customer driven focus of West Suburban bank.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.Effectively and efficiently multi tasks between various job duties and responsibilities.Provides general bank services to customers within established procedures. Capable of handling all bank processes and transactions including lending, teller, and new account services etc.Maintains operational signing and approval, and wire transfer authority. Committed to excellent customer service by possessing excellent sales and marketing skills and dedicated to the bank's customer service expectations.Models the corporate culture that fosters creating thinking and respects diversity - an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers.Performs lobby engagement activities to connect with customers and establish opportunity to promote WSB products that meet their needs. Assists with educating the customers on options for managing financial transactions by leveraging technology, tools and resources.Promotes the use of WSB technology to our customers for their use in their daily banking.Maintains current knowledge of bank deposit, loan products, and services. Effectively identifies customer needs and identifies sales opportunities. Implements plans to retain and enhance existing customer relationships through activities such as cross selling of additional products, offering financial counseling, and actively referring customers to other sales divisions of the bank.Profiles customers to identify other products and services to benefit the customer and deepen the relationship. Consultatively sells a full range of retail products such as deposit accounts, loans and credit cards to meet or exceed established individual sales goals and to support overall bank sales objectives.Resolves a variety of simple to complex customer problems while ensuring the highest level of customer experience and satisfaction. Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels.Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings.Identifies opportunities and proactively makes calls to customers/prospects to enhance their financial position.May assist in training and mentoring of new employees.Occasional local travel is required.Required to lift/transport items, including but not limited to cash drawers, safe deposit boxes, coin bags, boxes and other items or objects.All other reasonable duties as assigned. Qualifications Required Education and Experience:Strong computer skills. Proficiency in Microsoft Office Suite;Excellent verbal and written communication skills;Strong customer service and problem-solving skills;Demonstrated ability to meet and/or exceed set sales goals and operational standards;Subject to SAFE Act Registration Requirements;High school diploma or equivalent.Preferred Education and Experience: Previous teller and/or related cash handling experience;Minimum of 1-2 years banking experience, or equivalent experience in a customer contact/sales position.Requirements for performing Essential Functions:On the job the employee may physically be required to stand for long periods of time, bend, sit, walk, use finger movements, and/or handle objects (manual dexterity) reach above shoulder level, and carry/lift loads up to 35 lbs. The company requires any item weighing over 35 lbs to be lifted or moved by more than one worker ("team lift"), or by using appropriate equipment. On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze. West Suburban Bank is an Equal Opportunity Employer. Minority/Female/Disabled/Veteran.PI103788059
Aug 11, 2018
West Suburban BankCategory Retail - Personal Banking Type Regular Full-Time Responsibilities This is a non-exempt/hourly position. Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary: Performs assigned duties related to the handling of customer transactions according to established bank procedures. Discusses and actively cross-sells bank products and services under moderate supervision according to established policies and procedures. Acquires knowledge of bank products and is able to open, service, and identify cross selling opportunities to new and/or existing customers. Actively learns, demonstrates, and fosters an innovative, creative and empowered environment to positively impact our customers. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to enhance the customer driven focus of West Suburban bank.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.Effectively and efficiently multi tasks between various job duties and responsibilities.Provides general bank services to customers within established procedures. Capable of handling all bank processes and transactions including lending, teller, and new account services etc.Maintains operational signing and approval, and wire transfer authority. Committed to excellent customer service by possessing excellent sales and marketing skills and dedicated to the bank's customer service expectations.Models the corporate culture that fosters creating thinking and respects diversity - an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers.Performs lobby engagement activities to connect with customers and establish opportunity to promote WSB products that meet their needs. Assists with educating the customers on options for managing financial transactions by leveraging technology, tools and resources.Promotes the use of WSB technology to our customers for their use in their daily banking.Maintains current knowledge of bank deposit, loan products, and services. Effectively identifies customer needs and identifies sales opportunities. Implements plans to retain and enhance existing customer relationships through activities such as cross selling of additional products, offering financial counseling, and actively referring customers to other sales divisions of the bank.Profiles customers to identify other products and services to benefit the customer and deepen the relationship. Consultatively sells a full range of retail products such as deposit accounts, loans and credit cards to meet or exceed established individual sales goals and to support overall bank sales objectives.Resolves a variety of simple to complex customer problems while ensuring the highest level of customer experience and satisfaction. Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels.Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings.Identifies opportunities and proactively makes calls to customers/prospects to enhance their financial position.May assist in training and mentoring of new employees.Occasional local travel is required.Required to lift/transport items, including but not limited to cash drawers, safe deposit boxes, coin bags, boxes and other items or objects.All other reasonable duties as assigned. Qualifications Required Education and Experience:Strong computer skills. Proficiency in Microsoft Office Suite;Excellent verbal and written communication skills;Strong customer service and problem-solving skills;Demonstrated ability to meet and/or exceed set sales goals and operational standards;Subject to SAFE Act Registration Requirements;High school diploma or equivalent.Preferred Education and Experience: Previous teller and/or related cash handling experience;Minimum of 1-2 years banking experience, or equivalent experience in a customer contact/sales position.Requirements for performing Essential Functions:On the job the employee may physically be required to stand for long periods of time, bend, sit, walk, use finger movements, and/or handle objects (manual dexterity) reach above shoulder level, and carry/lift loads up to 35 lbs. The company requires any item weighing over 35 lbs to be lifted or moved by more than one worker ("team lift"), or by using appropriate equipment. On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze. West Suburban Bank is an Equal Opportunity Employer. Minority/Female/Disabled/Veteran.PI103788059
West Suburban BankCategory Retail - Personal Banking Type Regular Full-Time Responsibilities This is a non-exempt/hourly position. Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary: Performs assigned duties related to the handling of customer transactions according to established bank procedures. Discusses and actively cross-sells bank products and services under moderate supervision according to established policies and procedures. Acquires knowledge of bank products and is able to open, service, and identify cross selling opportunities to new and/or existing customers. Actively learns, demonstrates, and fosters an innovative, creative and empowered environment to positively impact our customers. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to enhance the customer driven focus of West Suburban bank.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.Effectively and efficiently multi tasks between various job duties and responsibilities.Provides general bank services to customers within established procedures. Capable of handling all bank processes and transactions including lending, teller, and new account services etc.Maintains operational signing and approval, and wire transfer authority. Committed to excellent customer service by possessing excellent sales and marketing skills and dedicated to the bank's customer service expectations.Models the corporate culture that fosters creating thinking and respects diversity - an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers.Performs lobby engagement activities to connect with customers and establish opportunity to promote WSB products that meet their needs. Assists with educating the customers on options for managing financial transactions by leveraging technology, tools and resources.Promotes the use of WSB technology to our customers for their use in their daily banking.Maintains current knowledge of bank deposit, loan products, and services. Effectively identifies customer needs and identifies sales opportunities. Implements plans to retain and enhance existing customer relationships through activities such as cross selling of additional products, offering financial counseling, and actively referring customers to other sales divisions of the bank.Profiles customers to identify other products and services to benefit the customer and deepen the relationship. Consultatively sells a full range of retail products such as deposit accounts, loans and credit cards to meet or exceed established individual sales goals and to support overall bank sales objectives.Resolves a variety of simple to complex customer problems while ensuring the highest level of customer experience and satisfaction. Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels.Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings.Identifies opportunities and proactively makes calls to customers/prospects to enhance their financial position.May assist in training and mentoring of new employees.Occasional local travel is required.Required to lift/transport items, including but not limited to cash drawers, safe deposit boxes, coin bags, boxes and other items or objects.All other reasonable duties as assigned. Qualifications Required Education and Experience:Strong computer skills. Proficiency in Microsoft Office Suite;Excellent verbal and written communication skills;Strong customer service and problem-solving skills;Demonstrated ability to meet and/or exceed set sales goals and operational standards;Subject to SAFE Act Registration Requirements;High school diploma or equivalent.Preferred Education and Experience: Previous teller and/or related cash handling experience;Minimum of 1-2 years banking experience, or equivalent experience in a customer contact/sales position.Requirements for performing Essential Functions:On the job the employee may physically be required to stand for long periods of time, bend, sit, walk, use finger movements, and/or handle objects (manual dexterity) reach above shoulder level, and carry/lift loads up to 35 lbs. The company requires any item weighing over 35 lbs to be lifted or moved by more than one worker ("team lift"), or by using appropriate equipment. On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze. West Suburban Bank is an Equal Opportunity Employer. Minority/Female/Disabled/Veteran.PI103788090
Aug 11, 2018
West Suburban BankCategory Retail - Personal Banking Type Regular Full-Time Responsibilities This is a non-exempt/hourly position. Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary: Performs assigned duties related to the handling of customer transactions according to established bank procedures. Discusses and actively cross-sells bank products and services under moderate supervision according to established policies and procedures. Acquires knowledge of bank products and is able to open, service, and identify cross selling opportunities to new and/or existing customers. Actively learns, demonstrates, and fosters an innovative, creative and empowered environment to positively impact our customers. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to enhance the customer driven focus of West Suburban bank.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.Effectively and efficiently multi tasks between various job duties and responsibilities.Provides general bank services to customers within established procedures. Capable of handling all bank processes and transactions including lending, teller, and new account services etc.Maintains operational signing and approval, and wire transfer authority. Committed to excellent customer service by possessing excellent sales and marketing skills and dedicated to the bank's customer service expectations.Models the corporate culture that fosters creating thinking and respects diversity - an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers.Performs lobby engagement activities to connect with customers and establish opportunity to promote WSB products that meet their needs. Assists with educating the customers on options for managing financial transactions by leveraging technology, tools and resources.Promotes the use of WSB technology to our customers for their use in their daily banking.Maintains current knowledge of bank deposit, loan products, and services. Effectively identifies customer needs and identifies sales opportunities. Implements plans to retain and enhance existing customer relationships through activities such as cross selling of additional products, offering financial counseling, and actively referring customers to other sales divisions of the bank.Profiles customers to identify other products and services to benefit the customer and deepen the relationship. Consultatively sells a full range of retail products such as deposit accounts, loans and credit cards to meet or exceed established individual sales goals and to support overall bank sales objectives.Resolves a variety of simple to complex customer problems while ensuring the highest level of customer experience and satisfaction. Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels.Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings.Identifies opportunities and proactively makes calls to customers/prospects to enhance their financial position.May assist in training and mentoring of new employees.Occasional local travel is required.Required to lift/transport items, including but not limited to cash drawers, safe deposit boxes, coin bags, boxes and other items or objects.All other reasonable duties as assigned. Qualifications Required Education and Experience:Strong computer skills. Proficiency in Microsoft Office Suite;Excellent verbal and written communication skills;Strong customer service and problem-solving skills;Demonstrated ability to meet and/or exceed set sales goals and operational standards;Subject to SAFE Act Registration Requirements;High school diploma or equivalent.Preferred Education and Experience: Previous teller and/or related cash handling experience;Minimum of 1-2 years banking experience, or equivalent experience in a customer contact/sales position.Requirements for performing Essential Functions:On the job the employee may physically be required to stand for long periods of time, bend, sit, walk, use finger movements, and/or handle objects (manual dexterity) reach above shoulder level, and carry/lift loads up to 35 lbs. The company requires any item weighing over 35 lbs to be lifted or moved by more than one worker ("team lift"), or by using appropriate equipment. On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze. West Suburban Bank is an Equal Opportunity Employer. Minority/Female/Disabled/Veteran.PI103788090
West Suburban BankCategory Retail - Personal Banking Type Regular Full-Time Responsibilities This is a non-exempt/hourly position. Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary: Performs assigned duties related to the handling of customer transactions according to established bank procedures. Discusses and actively cross-sells bank products and services under moderate supervision according to established policies and procedures. Acquires knowledge of bank products and is able to open, service, and identify cross selling opportunities to new and/or existing customers. Actively learns, demonstrates, and fosters an innovative, creative and empowered environment to positively impact our customers. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to enhance the customer driven focus of West Suburban bank.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.Provides general bank services to customers within established procedures. Capable of handling all bank processes and transactions including lending, teller, and new account services etc.Maintains operational signing and approval, and wire transfer authority. Committed to excellent customer service by possessing excellent sales and marketing skills and dedicated to the bank's customer service expectations.Performs lobby engagement activities to connect with customers and establish opportunity to promote WSB products that meet their needs. Assists with educating the customers on options for managing financial transactions by leveraging technology, tools and resources.Promotes the use of WSB technology to our customers for their use in their daily banking.Maintains current knowledge of bank deposit, loan products, and services. Effectively identifies customer needs and identifies sales opportunities. Implements plans to retain and enhance existing customer relationships through activities such as cross selling of additional products, offering financial counseling, and actively referring customers to other sales divisions of the bank.Profiles customers to identify other products and services to benefit the customer and deepen the relationship. Consultatively sells a full range of retail products such as deposit accounts, loans and credit cards to meet or exceed established individual sales goals and to support overall bank sales objectives.Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels.Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailingsIdentifies opportunities and proactively makes calls to customers/prospects to enhance their financial position.All other reasonable duties as assigned. Additional Duties for Universal Banker II:Performs all duties and responsibilities of a Universal Banker I, but also handles more complex customer transactions, including consumer loans, business accounts, IRA's and/or fiduciary accounts.Maintains advanced knowledge of digital services such as Mbanking and Online bill pay.Regularly participates in outside bank functions, including but not limited to Bank at Work, bank sponsored functions and community events.Competently handles complex customer issues and concerns to the point of resolution, with minimal supervision. Makes adequate decisions in the absence of the manager/supervisor.Provides leadership support by assisting management with the day to day operations, providing oversight and transaction approvals in the absence of a supervisor, and leading team huddles as assigned. Regularly acts as a mentor to other staff members and assists with training, mentoring, and coaching.Regularly assists other offices and maintains flexibility with schedule. Qualifications Required Education and Experience for Universal Banker I:Strong computer skills. Proficiency in Microsoft Office Suite;Excellent verbal and written communication skills;Strong customer service and problem-solving skills;1-2 years banking experience, or equivalent experience in a customer contact/sales position.Demonstrated ability to meet and/or exceed set sales goals and operational standards;Subject to SAFE Act Registration Requirements;High school diploma or equivalent. Universal Banker II Required Education and Experience:Minimum of 2 years of Universal Banker or equivalent experience; must be fully proficient on both the Teller and Personal Banking functions.Identified as a Subject Matter Expert in at least two of the following: consumer lending, business accounts, IRA's and/or fiduciary accounts.Proven ability to meet established sales goals.Requirements for performing Essential Functions:On the job the employee may physically be required to bend, sit, stand, walk, use finger movements, and/or handle objects (manual dexterity). On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze.West Suburban Bank is an Equal Opportunity Employer.Minority/Female/Disabled/VeteranPI103788042
Aug 11, 2018
West Suburban BankCategory Retail - Personal Banking Type Regular Full-Time Responsibilities This is a non-exempt/hourly position. Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary: Performs assigned duties related to the handling of customer transactions according to established bank procedures. Discusses and actively cross-sells bank products and services under moderate supervision according to established policies and procedures. Acquires knowledge of bank products and is able to open, service, and identify cross selling opportunities to new and/or existing customers. Actively learns, demonstrates, and fosters an innovative, creative and empowered environment to positively impact our customers. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to enhance the customer driven focus of West Suburban bank.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.Provides general bank services to customers within established procedures. Capable of handling all bank processes and transactions including lending, teller, and new account services etc.Maintains operational signing and approval, and wire transfer authority. Committed to excellent customer service by possessing excellent sales and marketing skills and dedicated to the bank's customer service expectations.Performs lobby engagement activities to connect with customers and establish opportunity to promote WSB products that meet their needs. Assists with educating the customers on options for managing financial transactions by leveraging technology, tools and resources.Promotes the use of WSB technology to our customers for their use in their daily banking.Maintains current knowledge of bank deposit, loan products, and services. Effectively identifies customer needs and identifies sales opportunities. Implements plans to retain and enhance existing customer relationships through activities such as cross selling of additional products, offering financial counseling, and actively referring customers to other sales divisions of the bank.Profiles customers to identify other products and services to benefit the customer and deepen the relationship. Consultatively sells a full range of retail products such as deposit accounts, loans and credit cards to meet or exceed established individual sales goals and to support overall bank sales objectives.Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels.Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailingsIdentifies opportunities and proactively makes calls to customers/prospects to enhance their financial position.All other reasonable duties as assigned. Additional Duties for Universal Banker II:Performs all duties and responsibilities of a Universal Banker I, but also handles more complex customer transactions, including consumer loans, business accounts, IRA's and/or fiduciary accounts.Maintains advanced knowledge of digital services such as Mbanking and Online bill pay.Regularly participates in outside bank functions, including but not limited to Bank at Work, bank sponsored functions and community events.Competently handles complex customer issues and concerns to the point of resolution, with minimal supervision. Makes adequate decisions in the absence of the manager/supervisor.Provides leadership support by assisting management with the day to day operations, providing oversight and transaction approvals in the absence of a supervisor, and leading team huddles as assigned. Regularly acts as a mentor to other staff members and assists with training, mentoring, and coaching.Regularly assists other offices and maintains flexibility with schedule. Qualifications Required Education and Experience for Universal Banker I:Strong computer skills. Proficiency in Microsoft Office Suite;Excellent verbal and written communication skills;Strong customer service and problem-solving skills;1-2 years banking experience, or equivalent experience in a customer contact/sales position.Demonstrated ability to meet and/or exceed set sales goals and operational standards;Subject to SAFE Act Registration Requirements;High school diploma or equivalent. Universal Banker II Required Education and Experience:Minimum of 2 years of Universal Banker or equivalent experience; must be fully proficient on both the Teller and Personal Banking functions.Identified as a Subject Matter Expert in at least two of the following: consumer lending, business accounts, IRA's and/or fiduciary accounts.Proven ability to meet established sales goals.Requirements for performing Essential Functions:On the job the employee may physically be required to bend, sit, stand, walk, use finger movements, and/or handle objects (manual dexterity). On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze.West Suburban Bank is an Equal Opportunity Employer.Minority/Female/Disabled/VeteranPI103788042
West Suburban BankCategory Retail - Teller Line Type Regular Full-Time Responsibilities Summary: Interactive Tellers act as the Bank's personal representative with customers by building strong relationships between the customer and the Bank. They enhance the customer's experience by providing exceptional, professional, and consistent service using the Interactive Teller video system. Tellers in the Interactive Teller Center support and demonstrate exceptional customer service standards, are professional and friendly at all times, and are willing to work flexible work shifts to accommodate the extended operating hours and business needs of the Interactive Teller Center.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions. Demonstrates exceptional customer service standards with both internal and external customers.Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides.Resolves complex and non-routine inquiries concerning bank policy and operating procedures; researches and solves customer's problems as time permits, referring more difficult situations to the branch staff or appropriate department.Processes detailed and/or complex deposit, IRA, and loan/lease payments including ability to correct transactions.Utilizes the Bank's software programs, intranet systems and website in order to facilitate customers' transactions.Multitasks by working with multiple software programs concurrently to complete a transaction, while communicating with a customer.Actively seeks cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropriate referrals to other bank areas.Follows up on opportunities and inquiries from customers to further encourage a complete financial relationship.Remains up to date and educated on products, services, marketing promotions, policies and procedures.Meets or exceeds minimum personal referral goals and contributes to Interactive Teller Center goals.Performs end of day balancing according to procedures. Adheres to security, audit, and compliance requirements.Communicates customer comments, issues and requests to the appropriate branch/department.Clearly communicates the proper use of interactive kiosk, handling customer's objections and anxiety to new technology. Promotes benefits of the technology and ensures a positive experience.Required to lift/transport items, including but not limited to ATM cassettes and depositer.All other reasonable duties as assigned.Additional Duties for Interactive Teller II:Acts as a mentor/trainer to new Interactive Tellers.Reviews and approves transactions requiring override authority. Adheres to all bank guidelines concerning overrides and identifies red flags.Processes mobile deposits through EZ Admin/Ensenta. Reviews customer transactions, approves or returns checks, and works with customers to resolve rejected transactions. Completes mobile banking activity reporting. May assist with the installation and testing of new Interactive Teller machines and machine or system upgrades. Qualifications Required Education and Experience:Strong computer skills;Minimum of 1 year experience in customer service;Must have excellent communication skills that transcend a video/electronic face to face customer environment. Must be comfortable with being on camera, as customers will see the Interactive Teller via video transmission from the Interactive Teller Machine to the Interactive Teller computer desktop;Ability to multitask: Interactive Teller staff will be required to use 2-3 software programs concurrently to complete a transaction.Preferred Education and Experience: High school diploma or equivalentTrained in Microsoft Office Suite;Working knowledge of bank products and services;Previous teller experience.Additional Required Education and Experience for Interactive Teller II:2 years of Interactive Teller or equivalent Senior Teller experience.Requirements for performing Essential Functions:On the job, the employee may physically be required to bend, sit, push/pull, use finger movements, handle objects (manual dexterity), reach above shoulder level, and carry/lift loads up to 35 lbs. The company requires the use of assistive devices or team lifting to help move or lift objects over 35 lbs. On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze.West Suburban Bank is an Equal Opportunity Employer. Minority/Female/Disabled/Veteran.PI103788009
Aug 11, 2018
West Suburban BankCategory Retail - Teller Line Type Regular Full-Time Responsibilities Summary: Interactive Tellers act as the Bank's personal representative with customers by building strong relationships between the customer and the Bank. They enhance the customer's experience by providing exceptional, professional, and consistent service using the Interactive Teller video system. Tellers in the Interactive Teller Center support and demonstrate exceptional customer service standards, are professional and friendly at all times, and are willing to work flexible work shifts to accommodate the extended operating hours and business needs of the Interactive Teller Center.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions. Demonstrates exceptional customer service standards with both internal and external customers.Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides.Resolves complex and non-routine inquiries concerning bank policy and operating procedures; researches and solves customer's problems as time permits, referring more difficult situations to the branch staff or appropriate department.Processes detailed and/or complex deposit, IRA, and loan/lease payments including ability to correct transactions.Utilizes the Bank's software programs, intranet systems and website in order to facilitate customers' transactions.Multitasks by working with multiple software programs concurrently to complete a transaction, while communicating with a customer.Actively seeks cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropriate referrals to other bank areas.Follows up on opportunities and inquiries from customers to further encourage a complete financial relationship.Remains up to date and educated on products, services, marketing promotions, policies and procedures.Meets or exceeds minimum personal referral goals and contributes to Interactive Teller Center goals.Performs end of day balancing according to procedures. Adheres to security, audit, and compliance requirements.Communicates customer comments, issues and requests to the appropriate branch/department.Clearly communicates the proper use of interactive kiosk, handling customer's objections and anxiety to new technology. Promotes benefits of the technology and ensures a positive experience.Required to lift/transport items, including but not limited to ATM cassettes and depositer.All other reasonable duties as assigned.Additional Duties for Interactive Teller II:Acts as a mentor/trainer to new Interactive Tellers.Reviews and approves transactions requiring override authority. Adheres to all bank guidelines concerning overrides and identifies red flags.Processes mobile deposits through EZ Admin/Ensenta. Reviews customer transactions, approves or returns checks, and works with customers to resolve rejected transactions. Completes mobile banking activity reporting. May assist with the installation and testing of new Interactive Teller machines and machine or system upgrades. Qualifications Required Education and Experience:Strong computer skills;Minimum of 1 year experience in customer service;Must have excellent communication skills that transcend a video/electronic face to face customer environment. Must be comfortable with being on camera, as customers will see the Interactive Teller via video transmission from the Interactive Teller Machine to the Interactive Teller computer desktop;Ability to multitask: Interactive Teller staff will be required to use 2-3 software programs concurrently to complete a transaction.Preferred Education and Experience: High school diploma or equivalentTrained in Microsoft Office Suite;Working knowledge of bank products and services;Previous teller experience.Additional Required Education and Experience for Interactive Teller II:2 years of Interactive Teller or equivalent Senior Teller experience.Requirements for performing Essential Functions:On the job, the employee may physically be required to bend, sit, push/pull, use finger movements, handle objects (manual dexterity), reach above shoulder level, and carry/lift loads up to 35 lbs. The company requires the use of assistive devices or team lifting to help move or lift objects over 35 lbs. On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze.West Suburban Bank is an Equal Opportunity Employer. Minority/Female/Disabled/Veteran.PI103788009
Tufts UniversityTufts University is an AA/EO employer and actively seeks candidates from diverse backgrounds. Please see the Tufts University non-discrimination statement.Job DescriptionClient Services Supervisor - Client Services - 18001486Description The Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for veterinary students, interns and residents. The Client Service Department, in the Large and Small Animal Hospitals, includes Reception (HLA and SAH front desks), Client Liaisons, Switchboard and Medical Records. The primary function of this department is to ensure excellence in client service and experience in all interactions at the Foster Hospital for Small Animals and the Hospital for Large Animals. The Client Service Supervisor (Liaisons) directly oversees the daily operations and staff of the Liaison department and indirectly the first and second shift Switchboard staff and Switchboard daily operations. This position is a working supervisor; up to 70% of the work week will be spent covering shifts in the liaison and switchboard departments. The supervisor works as part of an integrated care team to provide high quality administrative support and service to external and internal customers. Primary responsibilities are covering shifts within the liaison and switchboard department modeling best practices in client interaction to staff, providing strong leadership, professionally developing teams, motivating and coaching staff to be a highly effective customer service team, initiating and managing improvement initiatives, creating strong relationships with staff, faculty, house officers and technicians. This position works in collaboration with supervisor peers, the Client Service Manager, the Associate Medical Directors, the Hospital Administrator and Hospital Medical Director in continuous evaluation and improvement on procedures. QualificationsBasic Requirements:High School Diploma or the equivalent with 5 years related experience including customer service and supervisory experience in a service-oriented environment OR Bachelor's degree plus 3 years related experience. Strong computer skills with Microsoft Excel, Word, PowerPoint, Electronic Medical Records (EMR), Outlook. Strong writing and public speaking skills. 3 years proven experience in leadership, team development, establishing/maintaining excellence in customer service and hospitality, as well as implementing policies that improve client service. 3 years direct staff supervision, development and training experience. 2 years' experience in a call center or related area. Preferred Qualifications:3+ years of experience in a related veterinary or human medical field. Bachelor's degree in related field. Certifications in office management, leadership development, coaching or client service areas. Knowledge of medical/veterinary terminology. Experience in telecommunication implementation. Special Work Schedule Requirements:Schedule includes rotational weekend on-call (Saturdays) and rotational holiday coverage. Some alternate hours may be required for shift coverage, meeting attendance or training sessions.This position is considered essential and is therefore required to report to work as scheduled during emergency closings. An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.Equal Opportunity Employer – minority/females/veterans/disability/sexual orientation/gender identityPrimary Location: United States-Massachusetts-GraftonJob: Administrative SupportOrganization: Foster Hosp - Cummings-VetEmployee Status: RegularSchedule: Full-timeJob Posting: Aug 9, 2018, 12:26:13 PMPI103787923
Aug 11, 2018
Tufts UniversityTufts University is an AA/EO employer and actively seeks candidates from diverse backgrounds. Please see the Tufts University non-discrimination statement.Job DescriptionClient Services Supervisor - Client Services - 18001486Description The Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for veterinary students, interns and residents. The Client Service Department, in the Large and Small Animal Hospitals, includes Reception (HLA and SAH front desks), Client Liaisons, Switchboard and Medical Records. The primary function of this department is to ensure excellence in client service and experience in all interactions at the Foster Hospital for Small Animals and the Hospital for Large Animals. The Client Service Supervisor (Liaisons) directly oversees the daily operations and staff of the Liaison department and indirectly the first and second shift Switchboard staff and Switchboard daily operations. This position is a working supervisor; up to 70% of the work week will be spent covering shifts in the liaison and switchboard departments. The supervisor works as part of an integrated care team to provide high quality administrative support and service to external and internal customers. Primary responsibilities are covering shifts within the liaison and switchboard department modeling best practices in client interaction to staff, providing strong leadership, professionally developing teams, motivating and coaching staff to be a highly effective customer service team, initiating and managing improvement initiatives, creating strong relationships with staff, faculty, house officers and technicians. This position works in collaboration with supervisor peers, the Client Service Manager, the Associate Medical Directors, the Hospital Administrator and Hospital Medical Director in continuous evaluation and improvement on procedures. QualificationsBasic Requirements:High School Diploma or the equivalent with 5 years related experience including customer service and supervisory experience in a service-oriented environment OR Bachelor's degree plus 3 years related experience. Strong computer skills with Microsoft Excel, Word, PowerPoint, Electronic Medical Records (EMR), Outlook. Strong writing and public speaking skills. 3 years proven experience in leadership, team development, establishing/maintaining excellence in customer service and hospitality, as well as implementing policies that improve client service. 3 years direct staff supervision, development and training experience. 2 years' experience in a call center or related area. Preferred Qualifications:3+ years of experience in a related veterinary or human medical field. Bachelor's degree in related field. Certifications in office management, leadership development, coaching or client service areas. Knowledge of medical/veterinary terminology. Experience in telecommunication implementation. Special Work Schedule Requirements:Schedule includes rotational weekend on-call (Saturdays) and rotational holiday coverage. Some alternate hours may be required for shift coverage, meeting attendance or training sessions.This position is considered essential and is therefore required to report to work as scheduled during emergency closings. An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.Equal Opportunity Employer – minority/females/veterans/disability/sexual orientation/gender identityPrimary Location: United States-Massachusetts-GraftonJob: Administrative SupportOrganization: Foster Hosp - Cummings-VetEmployee Status: RegularSchedule: Full-timeJob Posting: Aug 9, 2018, 12:26:13 PMPI103787923
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.This is the right opportunity for you if you:Absolutely love retailAre super high energy and enthusiastic about customer careGet excited about planograms and price labelsWant to join a team where you can learn and grow your career the opportunities are endless!A Day in the life:Partners with store management to lead a culture where every team member in the store strives to achieve benchmark customer service and store standard outcomes.Sets the customer experience benchmark in the store and leads by example to ensure a positive customer interaction.Instills an attitude of customer service excellence and superior selling skills across the team by displaying correct behavior, training employees when necessary, and providing retail mentoring/coaching.Maintains general cleanliness standards, both inside and outside of the store, ensuring fixtures are clean and in good repair, floor is clean and free of clutter, windows are clean and free of unnecessary stickers or signage.Processes ePlanogram updates in point-of-sale system to ensure information is current and available. Ensures ePlanogram updates are completed on time, and provide feedback on any issues to the retail team.Ensures all price labels are updated on a weekly basis and conduct regular price label checks, using the hand held RF scanner.Proactively manages any out of stocks using the hand held RF scanner and ensure stock is full and on show at all times.Merchandises the store to the highest standard, ensuring all displays are clearly priced, full of product, front and faced.What you'll need:2-4 yr. experience in a RETAIL environmentHigh School Diploma, or equivalentDemonstrated ability to merchandise product creatively to drive salesAbility to influence at all levels and lead a teamHighly organized and keen eye for detailBasic skills in Microsoft officeOutgoing personality with a positive approach to affect changeAnd if you have this, even better:Background and/or passion for the automotive industry not required, but great to have.NAPA Know HowCourses or Degree in Retail ManagementAdditional information for you:NAPA has great careers for people with all backgrounds and interests. So if after reading this, you dont think that it is the perfect fit for you, check out a few of our cool day in the life career videos from our awesome employees by visiting NAPAautojobs.com. While on our career site, check out the list of the many other diverse roles we have as well. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.PI103774510
Aug 10, 2018
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.This is the right opportunity for you if you:Absolutely love retailAre super high energy and enthusiastic about customer careGet excited about planograms and price labelsWant to join a team where you can learn and grow your career the opportunities are endless!A Day in the life:Partners with store management to lead a culture where every team member in the store strives to achieve benchmark customer service and store standard outcomes.Sets the customer experience benchmark in the store and leads by example to ensure a positive customer interaction.Instills an attitude of customer service excellence and superior selling skills across the team by displaying correct behavior, training employees when necessary, and providing retail mentoring/coaching.Maintains general cleanliness standards, both inside and outside of the store, ensuring fixtures are clean and in good repair, floor is clean and free of clutter, windows are clean and free of unnecessary stickers or signage.Processes ePlanogram updates in point-of-sale system to ensure information is current and available. Ensures ePlanogram updates are completed on time, and provide feedback on any issues to the retail team.Ensures all price labels are updated on a weekly basis and conduct regular price label checks, using the hand held RF scanner.Proactively manages any out of stocks using the hand held RF scanner and ensure stock is full and on show at all times.Merchandises the store to the highest standard, ensuring all displays are clearly priced, full of product, front and faced.What you'll need:2-4 yr. experience in a RETAIL environmentHigh School Diploma, or equivalentDemonstrated ability to merchandise product creatively to drive salesAbility to influence at all levels and lead a teamHighly organized and keen eye for detailBasic skills in Microsoft officeOutgoing personality with a positive approach to affect changeAnd if you have this, even better:Background and/or passion for the automotive industry not required, but great to have.NAPA Know HowCourses or Degree in Retail ManagementAdditional information for you:NAPA has great careers for people with all backgrounds and interests. So if after reading this, you dont think that it is the perfect fit for you, check out a few of our cool day in the life career videos from our awesome employees by visiting NAPAautojobs.com. While on our career site, check out the list of the many other diverse roles we have as well. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.PI103774510
Pharmaceutical Research Associates, Inc.
Lenexa, KS
Pharmaceutical Research Associates, Inc.US-KS-LenexaOverview Conducts phone screening (outgoing and incoming) with potential study subjects to determine initial study eligibility requirements and schedules screening appointments to support the project plan for clinical studies.Responsibilities Answers and places potential phone calls for interested study volunteersEnsures maintenance and accuracy of recruiting database and performs database queriesChecks voice mail daily and takes appropriate action on all messages from study volunteersExplains study protocols to volunteers for each study during telephone screening(May) Makes confirmation calls for screening appointments and volunteer check-in dates(May) Notifies study volunteers of study participation status.(May)Ensure payment of the volunteers.Works as a member of the recruiting team to obtain sufficient numbers of qualified volunteers for each studyPerforms outreach recruiting events as requestedQualifications Read, write and speak fluent English; fluent in host country language required.High School Diploma and/ or minimum of one year of equivalent work experience with similar positionOne to two years employment- related experienceExperience using computerized information systems; experience with PC-Windows, word processing, and database softwareAssociate's Degree from an accredited institutionPRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.PI103772463
Aug 10, 2018
Pharmaceutical Research Associates, Inc.US-KS-LenexaOverview Conducts phone screening (outgoing and incoming) with potential study subjects to determine initial study eligibility requirements and schedules screening appointments to support the project plan for clinical studies.Responsibilities Answers and places potential phone calls for interested study volunteersEnsures maintenance and accuracy of recruiting database and performs database queriesChecks voice mail daily and takes appropriate action on all messages from study volunteersExplains study protocols to volunteers for each study during telephone screening(May) Makes confirmation calls for screening appointments and volunteer check-in dates(May) Notifies study volunteers of study participation status.(May)Ensure payment of the volunteers.Works as a member of the recruiting team to obtain sufficient numbers of qualified volunteers for each studyPerforms outreach recruiting events as requestedQualifications Read, write and speak fluent English; fluent in host country language required.High School Diploma and/ or minimum of one year of equivalent work experience with similar positionOne to two years employment- related experienceExperience using computerized information systems; experience with PC-Windows, word processing, and database softwareAssociate's Degree from an accredited institutionPRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.PI103772463
JOB SUMMARY:- Answers inbound calls from customers under contract with hardware and software issues. Delivers a high quality and consistently positive customer experience using required standards. This includes gathering the needed information from the customer and/or the Field Engineer in order to determine entitlement of the customer. The person will enter all necessary information into system (Fieldpoint) and notifying the Field Engineer about the customer issue. Responsibility for ownership of the call until completion. Unfailing follow up until agreed upon resolution for all assigned calls. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Answers incoming calls and enters information into Fieldpoint to open new service calls.• Determines entitlement of existing and new customers. Researches entitlement of equipment to determine plan of action.• Works closely with over fifty (50+) field engineers, communicating customer problem and tracking of all steps until resolution.• Backs up team members when call volume is high.• Meets or exceeds departmental call and handling standards, as well as applicable service level agreement requirements. • Manages fifteen to twenty (15-20) incidents at a time.OTHER DUTIES AND RESPONSIBILITIES: • Reporting and special projects as assigned.• Reliable attendance.• Other duties as assigned. SUPERVISORY RESPONSIBILITIES:None.MINIMUM QUALIFICATIONS: - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:High School Diploma, Associates Degree or working towards a degree.Experience:One to three (1-3) years related customer interface experience as well as :• Hands on, highly involved, engaged customer service experience.• Account management experience.• Phone experience.• Ability to multi-task effectively.• Strong attention to detail and verbal communication skills.• Computer Experience, required/Certifications or Licenses None required.Special Knowledge, Skills & Abilities Reasoning Ability: Ability to apply common sense understanding to carry out instructions, funished in written, oral, or diagram form. Abillity to deal with problems involving several concrete variables in standardization situations.Communication Skills: Ability to communicate clearly and concisely using proper English grammar. Ability to defuse customer anger when challenged with a difficult situation.Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Other: Strong problem solving skills with the ability to ask applicable questions to arrive at a decision. Ability to work in a fast paced environment and multi-task. Ability to work a flexible and varied schedule. Able to understand different contractual agreements to provide entitlement. Communication includes constant interaction with internal customers including Contracts, Customer Analyst Level II, and Field Support. Able to write effective narratives in the system detailing call progress and closure. Positive customer service team orientation is critical.PI103746875
Aug 08, 2018
JOB SUMMARY:- Answers inbound calls from customers under contract with hardware and software issues. Delivers a high quality and consistently positive customer experience using required standards. This includes gathering the needed information from the customer and/or the Field Engineer in order to determine entitlement of the customer. The person will enter all necessary information into system (Fieldpoint) and notifying the Field Engineer about the customer issue. Responsibility for ownership of the call until completion. Unfailing follow up until agreed upon resolution for all assigned calls. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Answers incoming calls and enters information into Fieldpoint to open new service calls.• Determines entitlement of existing and new customers. Researches entitlement of equipment to determine plan of action.• Works closely with over fifty (50+) field engineers, communicating customer problem and tracking of all steps until resolution.• Backs up team members when call volume is high.• Meets or exceeds departmental call and handling standards, as well as applicable service level agreement requirements. • Manages fifteen to twenty (15-20) incidents at a time.OTHER DUTIES AND RESPONSIBILITIES: • Reporting and special projects as assigned.• Reliable attendance.• Other duties as assigned. SUPERVISORY RESPONSIBILITIES:None.MINIMUM QUALIFICATIONS: - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:High School Diploma, Associates Degree or working towards a degree.Experience:One to three (1-3) years related customer interface experience as well as :• Hands on, highly involved, engaged customer service experience.• Account management experience.• Phone experience.• Ability to multi-task effectively.• Strong attention to detail and verbal communication skills.• Computer Experience, required/Certifications or Licenses None required.Special Knowledge, Skills & Abilities Reasoning Ability: Ability to apply common sense understanding to carry out instructions, funished in written, oral, or diagram form. Abillity to deal with problems involving several concrete variables in standardization situations.Communication Skills: Ability to communicate clearly and concisely using proper English grammar. Ability to defuse customer anger when challenged with a difficult situation.Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Other: Strong problem solving skills with the ability to ask applicable questions to arrive at a decision. Ability to work in a fast paced environment and multi-task. Ability to work a flexible and varied schedule. Able to understand different contractual agreements to provide entitlement. Communication includes constant interaction with internal customers including Contracts, Customer Analyst Level II, and Field Support. Able to write effective narratives in the system detailing call progress and closure. Positive customer service team orientation is critical.PI103746875
Executive Department Coordinator
Executive Department
Union of Concerned Scientists
Cambridge, MA Office
The Position
The Union of Concerned Scientists (UCS) is an independent national nonprofit working to solve some of our planet’s most pressing environmental and safety problems. UCS combines technical analysis, effective organizing and advocacy to create innovative, practical solutions for addressing global warming, advancing sustainable food and agriculture policy, promoting clean energy and transportation, fighting misinformation and reducing the threat of catastrophic nuclear war.
Would you like to apply your amazing administrative skills to support an organization making change in the world? Join UCS as the Executive Department Coordinator, right within the hub of activity in our Cambridge, MA office. The right candidate will be great with people, patient with busy schedules, and view technology as friend, not foe.
Responsibilities
This position provides high-level and proactive administrative support to the executive director of UCS and its board of directors. Working with the senior administrator, this position provides scheduling, email, and other support to the executive office, drafts communications to all staff, helps plan and execute board meetings, and takes on other administrative responsibilities as they arise.
UCS is an equal opportunity employer continually seeking to diversify its staff. In particular, we’re dedicated to broadening opportunities for individuals from demographic groups that are historically underrepresented in the sciences and in environmental advocacy. We’re also committed to building an inclusive workplace culture where talented people of widely diverse backgrounds can thrive. We've adopted this commitment because we believe the inclusion of culturally diverse perspectives will improve our work and produce better societal and environmental outcomes for all, including historically disenfranchised communities. We are actively seeking people who bring diverse backgrounds and perspectives to join us in this work.
Compensation, Hours and Location: This is a full-time position based in UCS’s Harvard Square office in Cambridge, MA. For those who meet all position requirements, the salary is $47,500 annually. UCS offers excellent benefits and a rewarding work environment. Information about the organization is available at http://www.ucsusa.org
To Apply: Please submit a cover letter, resume, salary requirements, and how you learned about the position via email to jobs@ucsusa.org and include “Executive Department Coordinator” in the subject line. Email materials in Word or PDF format only. No phone calls, please. Deadline: September 21, 2018, or until filled.
Aug 06, 2018
Full time
Executive Department Coordinator
Executive Department
Union of Concerned Scientists
Cambridge, MA Office
The Position
The Union of Concerned Scientists (UCS) is an independent national nonprofit working to solve some of our planet’s most pressing environmental and safety problems. UCS combines technical analysis, effective organizing and advocacy to create innovative, practical solutions for addressing global warming, advancing sustainable food and agriculture policy, promoting clean energy and transportation, fighting misinformation and reducing the threat of catastrophic nuclear war.
Would you like to apply your amazing administrative skills to support an organization making change in the world? Join UCS as the Executive Department Coordinator, right within the hub of activity in our Cambridge, MA office. The right candidate will be great with people, patient with busy schedules, and view technology as friend, not foe.
Responsibilities
This position provides high-level and proactive administrative support to the executive director of UCS and its board of directors. Working with the senior administrator, this position provides scheduling, email, and other support to the executive office, drafts communications to all staff, helps plan and execute board meetings, and takes on other administrative responsibilities as they arise.
UCS is an equal opportunity employer continually seeking to diversify its staff. In particular, we’re dedicated to broadening opportunities for individuals from demographic groups that are historically underrepresented in the sciences and in environmental advocacy. We’re also committed to building an inclusive workplace culture where talented people of widely diverse backgrounds can thrive. We've adopted this commitment because we believe the inclusion of culturally diverse perspectives will improve our work and produce better societal and environmental outcomes for all, including historically disenfranchised communities. We are actively seeking people who bring diverse backgrounds and perspectives to join us in this work.
Compensation, Hours and Location: This is a full-time position based in UCS’s Harvard Square office in Cambridge, MA. For those who meet all position requirements, the salary is $47,500 annually. UCS offers excellent benefits and a rewarding work environment. Information about the organization is available at http://www.ucsusa.org
To Apply: Please submit a cover letter, resume, salary requirements, and how you learned about the position via email to jobs@ucsusa.org and include “Executive Department Coordinator” in the subject line. Email materials in Word or PDF format only. No phone calls, please. Deadline: September 21, 2018, or until filled.
Regional Technical RepresentativeP08764MiTek® USA Inc., a subsidiary of Berkshire Hathaway, Inc. is the world's leading supplier of state-of-the-art, engineered connector products, engineering services, and computer-driven machinery for the building component industry. We provide the industry's most advanced, most comprehensive, and most innovative software for design and manufacturing. Our products and services are backed up by a team of industry professionals who are dedicated to one goal - making our customers successful. We are seeking a dynamic and motivated Regional Technical Representative who will install, provide training, troubleshoot problems, and provide support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite at our customer locations. In addition the Regional Technical Representative acts as a liaison to the customer to provide software support and training, consultation to improve customer productivity and overall business operations using the MiTek software. Assistance shall include installation, system configuration, network interaction, feature usage, enhancement needs and system behaviorReasonable Accommodations StatementReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities include but are not limited to:Travel to customer sites to provide software training and provide support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite. 73%Research unsolved open software issues and provide solutions to customers. 5%Research and resolve customer support lists submitted by customers. 5%Collaborate with Product Management and Software Development to ensure proper correction of defects and implementation of enhancements into the software. 5%Collaborate directly with Technical Documentation Group to ensure features are clear and completely documented. 2%Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities with use of CRM and Test Track. 2%Submit Technical Visit reports providing a summary of the items covered during each customer visit. 3%Assist with development of training materials and procedures. 2%Confer with staff, users, and management to examine more critical issues with the MiTek software. 3% POSITION QUALIFICATIONSCompetency Statement(s)Accuracy: Ability to perform work accurately and thoroughly.Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others.Technical Skills: Must have solid engineering/technical skills, including attention to detail. Ability to comprehend complex technical topics and specialized information.Safety: Must have an outstanding safety record and follow all safety policies and procedures.Quality: Demonstrate accuracy and thoroughness. Monitor own work to ensure quality. Apply feedback to improve performance. Look for ways to improve and promote quality.Quantity: Meet productivity standards without diminishing quality of work. Strive to increase productivity. Work at keeping waste down. Complete work in a timely manner.Dependability: Take responsibility for own action. Follow instructions, responds to management directions.Initiative: Readily volunteers. Undertake self-development activities. Seek increased responsibilities. Take independent action. Ask for and offer assistance whenever needed.Attendance during regular work hours and overtime as required.Ability to interact professionally with others; including co-workers, vendors and customers. SKILLS & ABILITIES Education and/or ExperienceAssociate's Degree (two year college or technical school) or Two to four years related experience. Language Skills:Effectively communicate with co-workers and management regarding work and safety issues.Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Mathematical Skills:Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Reasoning Ability:Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Comprehend job training and safety instructions.Computer Skills:Familiarity with all MiTek proprietary software including, but not limited to, MiTek Suite, Engineering, Sapphire Structure, MBA. Knowledge and experience with Microsoft Windows Operating Systems and various networking environments. Knowledge of Terminal Server/Citrix environments, SQL and FoxPro databases along with query and report writing skills. AutoCAD knowledge a plus.Able to wear required Personal Protective Equipment (PPE). WORK ENVIRONMENTWhile performing the duties of this job, the operators may be exposed to the following; moving mechanical parts, moving product parts, vibration, moving forklifts, coolants, noise levels requiring hearing protection. Exposure to environment; heat and humidity, cold, wet conditions and outside weather conditions. MiTek is an E-Verify andDrug and Tobacco-Free Workplace.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard To race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Chesterfield, Missouri, United StatesFull-Time/RegularPI103687685
Aug 05, 2018
Regional Technical RepresentativeP08764MiTek® USA Inc., a subsidiary of Berkshire Hathaway, Inc. is the world's leading supplier of state-of-the-art, engineered connector products, engineering services, and computer-driven machinery for the building component industry. We provide the industry's most advanced, most comprehensive, and most innovative software for design and manufacturing. Our products and services are backed up by a team of industry professionals who are dedicated to one goal - making our customers successful. We are seeking a dynamic and motivated Regional Technical Representative who will install, provide training, troubleshoot problems, and provide support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite at our customer locations. In addition the Regional Technical Representative acts as a liaison to the customer to provide software support and training, consultation to improve customer productivity and overall business operations using the MiTek software. Assistance shall include installation, system configuration, network interaction, feature usage, enhancement needs and system behaviorReasonable Accommodations StatementReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities include but are not limited to:Travel to customer sites to provide software training and provide support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite. 73%Research unsolved open software issues and provide solutions to customers. 5%Research and resolve customer support lists submitted by customers. 5%Collaborate with Product Management and Software Development to ensure proper correction of defects and implementation of enhancements into the software. 5%Collaborate directly with Technical Documentation Group to ensure features are clear and completely documented. 2%Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities with use of CRM and Test Track. 2%Submit Technical Visit reports providing a summary of the items covered during each customer visit. 3%Assist with development of training materials and procedures. 2%Confer with staff, users, and management to examine more critical issues with the MiTek software. 3% POSITION QUALIFICATIONSCompetency Statement(s)Accuracy: Ability to perform work accurately and thoroughly.Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others.Technical Skills: Must have solid engineering/technical skills, including attention to detail. Ability to comprehend complex technical topics and specialized information.Safety: Must have an outstanding safety record and follow all safety policies and procedures.Quality: Demonstrate accuracy and thoroughness. Monitor own work to ensure quality. Apply feedback to improve performance. Look for ways to improve and promote quality.Quantity: Meet productivity standards without diminishing quality of work. Strive to increase productivity. Work at keeping waste down. Complete work in a timely manner.Dependability: Take responsibility for own action. Follow instructions, responds to management directions.Initiative: Readily volunteers. Undertake self-development activities. Seek increased responsibilities. Take independent action. Ask for and offer assistance whenever needed.Attendance during regular work hours and overtime as required.Ability to interact professionally with others; including co-workers, vendors and customers. SKILLS & ABILITIES Education and/or ExperienceAssociate's Degree (two year college or technical school) or Two to four years related experience. Language Skills:Effectively communicate with co-workers and management regarding work and safety issues.Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Mathematical Skills:Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Reasoning Ability:Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Comprehend job training and safety instructions.Computer Skills:Familiarity with all MiTek proprietary software including, but not limited to, MiTek Suite, Engineering, Sapphire Structure, MBA. Knowledge and experience with Microsoft Windows Operating Systems and various networking environments. Knowledge of Terminal Server/Citrix environments, SQL and FoxPro databases along with query and report writing skills. AutoCAD knowledge a plus.Able to wear required Personal Protective Equipment (PPE). WORK ENVIRONMENTWhile performing the duties of this job, the operators may be exposed to the following; moving mechanical parts, moving product parts, vibration, moving forklifts, coolants, noise levels requiring hearing protection. Exposure to environment; heat and humidity, cold, wet conditions and outside weather conditions. MiTek is an E-Verify andDrug and Tobacco-Free Workplace.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard To race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Chesterfield, Missouri, United StatesFull-Time/RegularPI103687685
MiTek® USA Inc., a subsidiary of Berkshire Hathaway, Inc. is the world's leading supplier of state-of-the-art, engineered connector products, engineering services, and computer-driven machinery for the building component industry. We provide the industry's most advanced, most comprehensive, and most innovative software for design and manufacturing. Our products and services are backed up by a team of industry professionals who are dedicated to one goal – making our customers successful.We are seeking a Customer Service Representative I to: Processes orders. Supports USP Structural Connectors product line by providing technical information to customers, design professionals, building officials, builders and contractors. Conducts in-house training in product knowledge for USP personnel. Interacts closely with Job Quote Desk, Field Sales, Manufacturing, Marketing, and Engineering on all product related issues.ESSENTIAL FUNCTIONS:Process orders, make changes or cancel orders by following order entry procedures.• Provide technical support to field sales staff and customer service. This may include preparing load charts using USP catalogs, code reports and electronic comparison guides.• Directly communicate with design professionals, builders, contractors, building officials and customers to provide technical support about USP product line. This may include information about load values, product application/installation and code reports, etc.• Process customs and specials and provide technical support when needed.• Initiate callbacks to and follow up with customers in the event of back orders and other unexpected changes or delays.• Document and communicate customer feedback including complaints to management.• Conduct in-house training to increase product knowledge of internal staff.• Review technical literature created by the marketing department as requested.• Attend product related meetings as required.• Accurately price orders using computer system, special promos or job quotes as applicable.• Attendance at work during the regularly scheduled shift is an essential duty. This includes, but is not limited to the ability to be present at work, arrive on time and be at the work station ready for work at the start of the shift.• Perform other duties as required.• Attendance during regular work hours and overtime as required.SKILLS & ABILITIESExperience: 2 plus years of experience in Related Field or Equivalent combination of education and experience.Computer Skills: To perform this job successfully, an individual should have knowledge of QAD MFG/PRO Manufacturing software; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.Ability to work in a team environment.Knowledge of residential and commercial construction and specification processes.Framing knowledge a plus.Strong problem-solving skills and attention to detail.MiTek is an E-Verify, Drug and Tobacco-Free Workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Tracy, California, United StatesFull-Time/RegularPI103650252
Aug 04, 2018
MiTek® USA Inc., a subsidiary of Berkshire Hathaway, Inc. is the world's leading supplier of state-of-the-art, engineered connector products, engineering services, and computer-driven machinery for the building component industry. We provide the industry's most advanced, most comprehensive, and most innovative software for design and manufacturing. Our products and services are backed up by a team of industry professionals who are dedicated to one goal – making our customers successful.We are seeking a Customer Service Representative I to: Processes orders. Supports USP Structural Connectors product line by providing technical information to customers, design professionals, building officials, builders and contractors. Conducts in-house training in product knowledge for USP personnel. Interacts closely with Job Quote Desk, Field Sales, Manufacturing, Marketing, and Engineering on all product related issues.ESSENTIAL FUNCTIONS:Process orders, make changes or cancel orders by following order entry procedures.• Provide technical support to field sales staff and customer service. This may include preparing load charts using USP catalogs, code reports and electronic comparison guides.• Directly communicate with design professionals, builders, contractors, building officials and customers to provide technical support about USP product line. This may include information about load values, product application/installation and code reports, etc.• Process customs and specials and provide technical support when needed.• Initiate callbacks to and follow up with customers in the event of back orders and other unexpected changes or delays.• Document and communicate customer feedback including complaints to management.• Conduct in-house training to increase product knowledge of internal staff.• Review technical literature created by the marketing department as requested.• Attend product related meetings as required.• Accurately price orders using computer system, special promos or job quotes as applicable.• Attendance at work during the regularly scheduled shift is an essential duty. This includes, but is not limited to the ability to be present at work, arrive on time and be at the work station ready for work at the start of the shift.• Perform other duties as required.• Attendance during regular work hours and overtime as required.SKILLS & ABILITIESExperience: 2 plus years of experience in Related Field or Equivalent combination of education and experience.Computer Skills: To perform this job successfully, an individual should have knowledge of QAD MFG/PRO Manufacturing software; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.Ability to work in a team environment.Knowledge of residential and commercial construction and specification processes.Framing knowledge a plus.Strong problem-solving skills and attention to detail.MiTek is an E-Verify, Drug and Tobacco-Free Workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Tracy, California, United StatesFull-Time/RegularPI103650252
We are currently looking for a Customer Service Representative to join our expanding team in Tracy, CA. As a fast-growing foodservice distributor, Systems Services of America treats our customers as the boss and our Associates as our most important resource. Our growth provides Associates opportunities to drive their career. Apply Now at ssafood.com and Join Our Team!
Aug 01, 2018
We are currently looking for a Customer Service Representative to join our expanding team in Tracy, CA. As a fast-growing foodservice distributor, Systems Services of America treats our customers as the boss and our Associates as our most important resource. Our growth provides Associates opportunities to drive their career. Apply Now at ssafood.com and Join Our Team!
Integrated DNA TechnologiesID 2018-3954Job Locations US-IA-CoralvilleCategory Customer Service# of Openings 1Posted Date 8 hours agoShift/Schedule M-F; 40 hour work weekOverview The NGS Applications Specialist provides professional customer service and technical support to IDT customers regarding product design and end-use for Next Generation Sequencing.ResponsibilitiesEssential Functions:Communicates with and supports customers to provide pre- and post-sales technical support for a growing NGS product offering. Troubleshoots product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases. Answers all NGS-related customer inquiries received by phone, email and chat. Documents all incoming and outgoing customer interactions in IDT's Customer Relationship Management (CRM) database.Supports other IDT service departments and Sales through consultation or escalation of product questions, customer issues, and technical inquiries as needed.Handles the intake and completion of custom design requests for Next Gen Sequencing panels.Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting resolution to the customer's satisfaction.Uses available resources to formulate a timely and informed customer response; reaches out to appropriate resources as necessary if the customer concern falls outside range of expertise.Presents technical information in regularly scheduled department meetings.Contributes regularly to the growing database of technical information and reviews this information.Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.Performs other duties as assigned.
Jul 30, 2018
Integrated DNA TechnologiesID 2018-3954Job Locations US-IA-CoralvilleCategory Customer Service# of Openings 1Posted Date 8 hours agoShift/Schedule M-F; 40 hour work weekOverview The NGS Applications Specialist provides professional customer service and technical support to IDT customers regarding product design and end-use for Next Generation Sequencing.ResponsibilitiesEssential Functions:Communicates with and supports customers to provide pre- and post-sales technical support for a growing NGS product offering. Troubleshoots product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases. Answers all NGS-related customer inquiries received by phone, email and chat. Documents all incoming and outgoing customer interactions in IDT's Customer Relationship Management (CRM) database.Supports other IDT service departments and Sales through consultation or escalation of product questions, customer issues, and technical inquiries as needed.Handles the intake and completion of custom design requests for Next Gen Sequencing panels.Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting resolution to the customer's satisfaction.Uses available resources to formulate a timely and informed customer response; reaches out to appropriate resources as necessary if the customer concern falls outside range of expertise.Presents technical information in regularly scheduled department meetings.Contributes regularly to the growing database of technical information and reviews this information.Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.Performs other duties as assigned.
JOB SUMMARY: Answers inbound calls and emails from customers, engineers, management, and other internal Park Place Technologies departments. Manages calls and emails with high quality, consistency, and professionalism, maintaining a positive service experience. This includes, but is not limited to, gathering necessary information from the caller to determine entitlement, issues, addresses, contacts, and service window. The analyst will enter all necessary information into the ticketing system, while engaging the appropriate engineer, internal department, and/or management, as required.ESSENTIAL DUTIES AND RESPONSIBILITIES: • Answers incoming calls and emails, entering necessary information and taking appropriate action(s) to open, update, and manage service calls in the ticketing system.• Confirms entitlement of existing and new customers using internal and external systems.• Works closely with internal Park Place Technologies employees and external partners to assist with providing an excellent customer experience.• Support team members at all times.• Strong customer focus and adaptability to different personality types.• Strong verbal and written communication skills.• Ability to accept and employ feedback.• Available for mandatory Holiday coverage as needed throughout the year.• Meet or exceed departmental call, handling, and metric standards, as well as applicable Service Level Agreements.OTHER DUTIES AND RESPONSIBILITIES: • Reporting.• Other duties as assigned.SUPERVISORY RESPONSIBILITIES:None.MINIMUM QUALIFICATIONS: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Education: GED, High School Diploma, or higher.Experience: One to three (1-3) years related customer interface experience.Hands-on and engaged customer service experience.Advanced problem resolution skills. Possesses a polite and proactive phone presenceDemonstrates appropriate Email etiquette and grammar usageAbility to multi-task effectivelyStrong attention to detail and verbal communication skills.Proficiency navigating computers and computer programs.Able to take direction and improve work effortCertifications or Licenses None.Special Knowledge, Skills & Abilities Reasoning Ability: Apply common sense to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several variables in different situations. Strong problem-solving skills coupled with the ability to ask applicable questions to arrive at the desired decision.Communication Skills: Communicate clearly and concisely, using proper grammar. Defuse anger from an internal or external source when challenged with a difficult situation. Includes constant interaction with external vendors and internal parties, such as: Contracts, Senior Customer Support Analyst, Customer Support Management, Field Support, Field Management, Triage, Level 3 Support, Sales, Service First, and others. Able to write effective narratives to properly notate and convey information accurately. Demonstrate a strong command of the English language both written and oral.Mathematical Skills: Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Other: Ability to work in a fast-paced environment effectively by employing time-management and multi-tasking skills. Interpret and understand different contractual agreements in providing entitlement. Able to work a flexible and varied schedule. Positive Customer Support Team orientation is critical.TRAVEL REQUIRED: None.PHYSICAL DEMANDS: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)• Long periods of time sitting at a desk (daily).• Manual dexterity to type on computer keyboard and operate general office equipment, such as phone, fax/copier/scanner.• Must be able to speak and hear adequately.• Clear vision at close distances.WORK ENVIRONMENT: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Office environment (closed climate).PI103474323
Jul 30, 2018
JOB SUMMARY: Answers inbound calls and emails from customers, engineers, management, and other internal Park Place Technologies departments. Manages calls and emails with high quality, consistency, and professionalism, maintaining a positive service experience. This includes, but is not limited to, gathering necessary information from the caller to determine entitlement, issues, addresses, contacts, and service window. The analyst will enter all necessary information into the ticketing system, while engaging the appropriate engineer, internal department, and/or management, as required.ESSENTIAL DUTIES AND RESPONSIBILITIES: • Answers incoming calls and emails, entering necessary information and taking appropriate action(s) to open, update, and manage service calls in the ticketing system.• Confirms entitlement of existing and new customers using internal and external systems.• Works closely with internal Park Place Technologies employees and external partners to assist with providing an excellent customer experience.• Support team members at all times.• Strong customer focus and adaptability to different personality types.• Strong verbal and written communication skills.• Ability to accept and employ feedback.• Available for mandatory Holiday coverage as needed throughout the year.• Meet or exceed departmental call, handling, and metric standards, as well as applicable Service Level Agreements.OTHER DUTIES AND RESPONSIBILITIES: • Reporting.• Other duties as assigned.SUPERVISORY RESPONSIBILITIES:None.MINIMUM QUALIFICATIONS: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Education: GED, High School Diploma, or higher.Experience: One to three (1-3) years related customer interface experience.Hands-on and engaged customer service experience.Advanced problem resolution skills. Possesses a polite and proactive phone presenceDemonstrates appropriate Email etiquette and grammar usageAbility to multi-task effectivelyStrong attention to detail and verbal communication skills.Proficiency navigating computers and computer programs.Able to take direction and improve work effortCertifications or Licenses None.Special Knowledge, Skills & Abilities Reasoning Ability: Apply common sense to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several variables in different situations. Strong problem-solving skills coupled with the ability to ask applicable questions to arrive at the desired decision.Communication Skills: Communicate clearly and concisely, using proper grammar. Defuse anger from an internal or external source when challenged with a difficult situation. Includes constant interaction with external vendors and internal parties, such as: Contracts, Senior Customer Support Analyst, Customer Support Management, Field Support, Field Management, Triage, Level 3 Support, Sales, Service First, and others. Able to write effective narratives to properly notate and convey information accurately. Demonstrate a strong command of the English language both written and oral.Mathematical Skills: Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Other: Ability to work in a fast-paced environment effectively by employing time-management and multi-tasking skills. Interpret and understand different contractual agreements in providing entitlement. Able to work a flexible and varied schedule. Positive Customer Support Team orientation is critical.TRAVEL REQUIRED: None.PHYSICAL DEMANDS: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)• Long periods of time sitting at a desk (daily).• Manual dexterity to type on computer keyboard and operate general office equipment, such as phone, fax/copier/scanner.• Must be able to speak and hear adequately.• Clear vision at close distances.WORK ENVIRONMENT: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Office environment (closed climate).PI103474323
