Planned Parenthood of Indiana & Kentucky multiple locations
May 15, 2018Full time
JOB TITLE: HEALTH CENTER ASSISTANT REPORTS TO: Health Center Manager FUNCTION: Performs administrative and clinical tasks to keep the health centers of Planned Parenthood of Indiana and Kentucky running smoothly and to provide customer services and patient care, excluding physical examinations, within a health care setting as part of a health care team. ESSENTIAL DUTIES: Provides excellent customer satisfaction through customer service to PPINKK patients. Including demonstrating respect for individual needs and backgrounds of patients, interacts professionally in person and over the telephone with patients, co-workers and others Use the electronic health records system to schedule appointments, enter patient demographic information and check out patients. Interviews patients, measures vital signs as needed (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients' charts. Complies with all state and federal reporting requirements, including reporting possible child abuse. Prepares treatment rooms for examination of patients and may also dispose of contaminated supplies and sterilize medical instruments. Responsible for various financial procedures including providing cash receipts, patient financial history interviews, preparing bank deposits and completing various insurance or governmental billings forms. Dispense supplies. Maintain records, transfers, filing, special health center logs. Provide client education. Provide patient referrals. Prepare specimens for laboratory analysis. After training which encompasses pre-analytic, analytic, and post-analytic systems, may perform all PPINK listed waived CLIA tests including for example, hemoglobin, urine dipstick, and both high and low sensitivity pregnancy tests. After specialized training may be asked to perform moderate complexity laboratory tests. After OSHA training in blood borne pathogens and venipuncture technique may do blood draws and DMPA injections depending on the needs of the HC. Documentation, reporting and notifications of patient of results of moderate or high proficiency tests with supervision according to agency/policy/procedure. Assist clinician in exam room as requested. Complies with all safety and infectious control measure in work site as stated in the Policy and Procedures Manual and adheres to all OSHA Standards. Complies with PPINK’s HIPAA policy and Confidentiality policy. May be required to travel to other health centers to cover as needed. *Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. EDUCATION AND EXPERIENCE: Requires a high school diploma or equivalent A minimum of 1 years’ experience in a medical environment or 2 years of working in a direct customer service role. BLS/ACLS Certification Preferred experience: Experience in phlebotomy Experience with injections REQUIRED COMPETENCIES: CUSTOMER SERVICE: Demonstrates concern for meeting internal and external customer needs in a manner that provides satisfaction. Anticipates additional needs of the customer beyond their current use of Planned Parenthood of Indiana and Kentucky services. Understands and finds solutions within the limits of what is available. Can solve problems with minimal disruption. Communicates openly and directly. Able to change communication style according to the needs of the audience and the situation. TEAMWORK: Able to gain cooperation from others and work collaboratively toward solutions which generally benefit all involved parties. Proactively identifies opportunities to assist others and ensures that information is communicated accurately and timely to all necessary parties. Behaves honestly and ethically. Communicates openly and directly. Able to change communication style according to the needs of the audience and the situation. PLANNING AND ORGANIZING: Establishes a systematic course of action to accomplish specific objectives. Determines priorities and uses time effectively. Completes the workload required of the position. Able to change priorities according to the work load and asks for assistance as appropriate. ACHIEVEMENT ORIENTATION: Self-starting. Independently demonstrates a desire to set and meet objectives, to find a better or more efficient way to do things, and to compete against a self-defined standard of excellence. ATTENTION TO DETAIL: Thorough in accomplishing a task. Double checks work before turning in. Accurately completes all areas involved no matter how small. EXPERTISE (Technical or Procedural): Possesses specialized knowledge or skills to accomplish a result. Picks up on technical things quickly; is good at learning new skills. Often referred to as a “quick learner”. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand walk, talk and hear. The employee is frequently required to bend and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. SPECIAL REQUIREMENTS: Ability to maintain confidentiality of all Planned Parenthood of Indiana and Kentucky business and activities on and away from the job. Regular attendance during designated working hours is required.