The following list of responsibilities is not exhaustive and each Advocate may not engage in every task. Tasks may vary based on the Advocate’s work schedule, availability, milestones achieved and skills.
Field calls from victims and survivors, service providers, law enforcement, government, professionals, and community members in accordance with National Hotline protocols;
Strategize response to phone email and online tip form tips, crisis contact, requests for referrals, and requests for training and technical assistance, using relevant protocols and databases;
Input and maintain clear, concise, and accurate case notes and data gathered through calls, emails and online forms;
Attend required staff and supervisory meetings as detailed in the Advocate Manual; and
Support the National Hotline Supervision team through the completion of projects that are necessary to National Hotline function, as assigned by a National Hotline Supervisor.
American Family Insurance
Madison, WI, United States
The Life Product Management Specialist serves as a resource and support to Life company product development and product management efforts. Conducts product research while closely monitoring industry trends and competitor activities. Reviews legislation and regulations for potential impact to Life products and forms. Serve as subject matter experts for Life division product related activities, issues and processes. Responsible for reporting product metrics to leadership.*This position will be considered at Senior Specialist or Specialist level, depending on applicant's qualifications.
Additional Job Information:
Primary AccountabilitiesRegulatory and Product Compliance (30%)
Files product related documents and obtains regulatory approval.
Monitors form approval process and collaborates with product team member(s) and legal, as necessary, to address any issues expressed by the regulatory body.
Develops forms, endorsements and contacts consistent with mandate requirements, department of insurance inquires, product development efforts, or projects.
Performs competitor research on product contract language and forms.
Reviews and signs-off on system accuracy for form designs as it relates to the product.
Coordinates the process of printing forms with Document Development Services (DDS).
Completes and administers product related surveys and reports.
Supports product efforts related to tax/pension issues.
Product Management (25%)
Works with divisional leadership to develop management and executive level product reports and presentations as requested.
Supports the field Sales Team and Marketing as they develop profit and growth strategies including product positioning and marketing approach.
Supports strategies to favorably position products within the market and industry based on a thorough understanding of consumer needs and competition.
Writes and maintains online reference manuals for product accuracy.
Conducts ad reviews, educational reviews, and sales support material reviews for product accuracy.
Acts as a subject matter expert on products and programs within the Life Company.
Product Development (25%)
Participates in new life product redesign and re-pricing efforts.
Seeks opportunities and collaborates with other business partners to meet corporate and business objectives; develops cross-functional knowledge.
Develops and maintains effective working relationships within the life company to identify product gaps or opportunities.
Product Innovation (20%)
Develops and implements long term strategies in support of the overall product strategy.
Monitors information from business partners regarding, but not limited to market trends, economic conditions, legal and regulatory developments, and competitor strategies and actions; provides analyses, insights, and recommended strategies to Product Management leadership based on findings.
Delta Faucet Company
Indianapolis, IN, United States
Are you looking for an exciting new opportunity in Information Services? Do you know SAP and have experience providing solutions within the manufacturing and shop floor environment? Delta Faucet Company has an exciting role for you based at our Indianapolis corporate headquarters!
The SAP Functional Manager-Manufacturing/Shop Floor will drive the engagement for the functional areas of manufacturing, supply chain, operations and logistics.
This position manages the relationship between end users/customers and information technology, and maintains communication channels between user groups and IS support staff, both internal and external. The incumbent collaborates with business stakeholders to manage program priorities and coordinate project delivery and support to meet business requirements. The Functional Manager is expected to project manage all assigned initiatives to provide a true end to end solution for the business. This role will develop, maintain and communicate a rolling 3-5 year strategic plan to management and/or senior levels of the company outlining the timing/priority of technical initiatives for supply chain.
Assist in the development of strategies and roadmaps for supporting respective business area.
Serve as a mentor or coach to others in the organization.
Maintain an understanding of trends in information technology, system architecture, system development, project management, best practices and methods.
Business Partner Engagement
Develop strong partnering relationships with key stakeholders typically at the middle management levels within the Company to create alignment to a common set of goals that benefit the overall mission of the Company.
Assist in the development of strategic and tactical roadmaps identifying goals and drivers of stakeholder business.
Communicate architecture strategy and delivery capabilities and be effective in managing expectations while demonstrating understanding of needs of business.
Take a lead role in facilitating business partners’ strategies and identifying improvement opportunities.
Collaborate with business partners in identifying opportunities for, and implementation of, automated systems for complex business processes.
Lead and/or participate in the development of overall business solutions designs including reengineering business processes, organization and application architecture.
Participate in the creation and maintenance of an architectural vision, roadmap, guidelines, and standards.
Work closely with business partners to identify problems and requirements, and provide complete business solutions to support complex Company processes.
Research and analyzes basic and complex issues surrounding the processes and systems of an organization, make solution recommendations for improving business processes and practices.
Manage the development of high-level requirements of new business solutions.
Manage individual projects as required aligned to a specific business area. Projects will typically be simple to moderate in terms of complexity and of less than 6 months in duration with scope inclusive of process, organization and system change.
Deliver against business case and specifications, vendor management, change management, and issue resolution for business solution projects.
Manage the development of project plans and implementation of various business solutions encompassing business processes and organization.. Set deadlines, assign responsibilities, and monitor progress for the business solutions.
Solutions Development & Support
Ensure quality of support resources and processes are in place to maintain operational efficiency of the Company’s business systems and processes.
Lead new development efforts in context of business solution projects or support.
As needed, provide problem diagnosis and technical consulting on complex production issues. Provide management oversight to production issue resolution processes when required.
Lead system development and/or interfaces of solutions including the installing, implementing, enhancing, and testing business application software.
Provide mentorship and leadership in resolving complex technical problems.
Develop and use a set of best practices for application development and system architecture.
Ensure the quality development of business processes and functional and/or technical specifications for business systems. Ensure quality solution deployment through the development and execution of solution test plans and scripts.
Perform tasks dealing with the analysis, design, development and implementation of solutions serving business areas.
Carry out detailed system design and write specs for development.
Provide guidance to business areas in developing tests and training plans and materials.
MIchigan State University Infrastructure Planning and Facitlities
East Lansing, MI, United States
MSU is looking for a Director of Planning, Design and Construction. I In order to be considered, the applicant must apply at www.careers.msu.edu and search for job posting 468222. This will be posted until October 29, 2017.
The Director of Planning, Design, and Construction for Infrastructure Planning & Facilities will provide leadership and strategic vision to approximately 110 support and professional staff (which includes temporaries, on-calls and students). This position is responsible for oversight of approximately $150 million in capital project expenditures. This position is responsible for shaping the department to reinforce collaboration, accountability, and responsibility. This position also promotes an environment that recognizes and supports diversity, creates a climate that values and recognizes initiative, innovation, service excellence, continual learning, stewardship, and the achievement of results.
PROFESSIONAL EXPERIENCE/QUALIFICATIONS/FUNCTIONAL/TECHNICAL COMPETENCIES
The ideal candidate will possess the following competencies and attributes:
10+ years professional experience is required, in a functional leadership role managing a team of diverse professionals with varied backgrounds and capabilities all working toward measurable bottom-line results and successes.
Proven track record of excellent project management and strategic planning skills and effectively managing multiple projects with various deadlines and budgets.
Experience with positively and productively leading change with previous organizations/facilities.
Exceptional time management skills with proven ability to meet deadlines.
Outstanding communicator, both written and verbal; especially as it relates to communicating efficiently and effectively with customers, stakeholders and staff.
Experience in construction, maintenance and/or operations of buildings
Design/Construction experience with complex buildings & infrastructures
Established network connections within field of expertise
Creative thinker who can also attentively and actively listen and skillfully communicate, knowledgably, with the appropriate level of business acumen to all levels within the university to faculty, administration and staff.
Excellent leadership, interpersonal and conflict resolution skills while promoting teamwork.
Exercises good judgment, with integrity, and observes ethical standards ensuring University policies and procedures are being upheld.
Executes professional responsibilities with due care, competence and diligence in accordance with the standards established for the profession.
Experience in a large, complex organization or facilities is desired.
Experience in contract interpretation, negotiation, grievance process and managing a unionized work force.
Experience with analyzing data and developing key performance indicators to develop reports and present findings.
Experience with performance-based budgeting and forecasting
Experience and a passion for sustainable ecosystems (or environments)
EDUCATION & WORK EXPERIENCE
A Bachelor's degree in engineering (Mechanical, Electrical, or Civil) or masters in Architecture or Landscape Architecture, or equivalent;
A Professional Engineer (PE) license or a Licensed Architect certification.
A minimum of eight years of progressively challenging management and administration experience and a proven track record of success working with a diverse staff.
Experience implementing strategic frameworks, mission, vision, values and action plans.
Experience leading within a complex, interdisciplinary, union environment that deploys business intelligence tools for reporting, queries, and analysis.
Compensation will be commensurate with experience and will consist of a competitive salary, a comprehensive benefits package and relocation assistance if necessary.