This position assists internal customers with technical support of all supported purpose partner computing devices, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique problems. The employee in this position is responsible for all procurement and deployment of Device Support hardware as well as managing inventory and stock of the hardware. Responsible for answering, commenting and replying to Service Desk inquiries. Ability to identify and organize tickets according to priority. Strong aptitude in O.S. Repairs, Spyware removal, virus removal, hardware, troubleshooting and software troubleshooting. Provide field work as needed. Work requires ability to read and comprehend knowledge articles and standard operating procedures. This position reports to the Service Desk and Desktop Support Manager. Although travel is usually planned in advance- issues can arise which could warrant immediate travel to one or more satellite locations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
SKILLS & ABILITIES
3-5 years' experience with PC and with server hardware/software troubleshooting to the component level. 3-5 years' experience in Windows 7 and Windows 8 for workstation plus Windows 2003/2008/2012 server operating system. 3-5 years of direct or indirect problem determination and resolution. Must be self-motivated, team oriented and possess strong communication and interpersonal skills.
Candidate should possess strong organizational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve. Strong sense of urgency and strong commitment to quality customer service is required.